Carrier Transicold named Carrier Transicold South of Lake City, Ga., its Dealer of the Year for North America, and Refrigeración Especializada para el Transporte de Occidente S.A. de C.V. (RETO) of Guadalajara, Mexico, its Dealer of the Year for Latin America.
In its 14 years as a Carrier Transicold dealer, Carrier Transicold South has won the Dealer of the Year recognition three times, most recently in 2014. Part of its success, according to its president, Bruce MacDonald, is a highly experienced and enthusiastic team that subscribes to the philosophy that “we don’t say ‘no’ to our customers.” Located in the Atlanta metropolitan area, the Lake City operation serves customers in Georgia and parts of Tennessee. Carrier Transicold South also has facilities in Alabama and Louisiana.
“Carrier Transicold South is fully committed to excellence in their customer sales and service support processes,” said Tom Spencer, dealer network manager for Carrier Transicold. “Their focus on the customer has resulted in strong growth of their customer base, leading to yet another winning performance.”
In addition to Dealer of the Year, Carrier Transicold South (pictured above) earned a NextLevel2 Platinum Award, which is a prerequisite for Dealer of the Year recognition. NextLevel2 Platinum is awarded for achievements in customer satisfaction, business investment, service proficiency, sales performance and growth.
For RETO, this is its second Dealer of the Year award, having achieved it previously for 2009. “RETO’s growth is inspiring,” said Jesús Estrada, region director for Mexico and Latin America for Carrier Transicold. “Its sales last year set a record for all of the Latin America operations. They have created an outstanding service culture, capable of delivering extraordinary experiences that build brand loyalty with every customer encounter.”