Old Dominion Freight Line was announced as the top national LTL carrier for quality in the 14th annual MASTIO Quality Award survey. This marks the ninth year in a row that Old Dominion has earned the No. 1 spot in the comprehensive industry survey.
The survey, conducted annually by Mastio & Company solicits feedback from industry customers across a variety of key measures. Of the 26 LTL carriers reported, Old Dominion again grabbed the top spot as Overall Winner.
Mastio & Company interviewed 1,726 key decision makers between June and early November to gather the 2018 study findings. After providing approximately 5,300 total observations, 26 LTL carriers had a sufficient number of ratings to be included in this report. The 2018 study also includes approximately 7,000 qualitative responses to six open-ended questions.
“In the annual MASTIO survey, we ask LTL industry customers how important a variety of attributes are in their decision to use one company over another,” said Kevin Huntsman, senior vice president from Mastio & Company. “We then look at how those attributes impact ‘overall performance’ and ‘likelihood to recommend.’ While there was some shifting of companies on the lower rankings of the list, Old Dominion was rated No. 1 among national LTL carriers.”
“This is quite an honor to win this award for the ninth year running. I am very proud of our people and the lengths they go to every day to exceed our customers’ expectations,” said Greg Gantt, president and chief executive officer of Old Dominion Freight Line. “We are honored that our customers recognize the hard work, responsiveness and care the OD family puts into servicing their business. This reinforces our focus on delivering premium service at a fair price.”