In order to improve customer experience, job visibility and overall efficiency, Telogis introduced Telogis for Field Service, an industry-specific extension of its connected intelligence platform. The Telogis platform provides software as a service (SaaS)-based telematics, dynamic routing, commercial navigation, real-time service order management and mobile integration services for field service companies.
“Telogis’ proven applications for Field Service drive effective and responsive mobile operations across a number of different industries such as utilities, construction, oil and gas, cable and telecom and more,” said Newth Morris, co-founder, Telogis and president, Telogis Route & Navigation. “We brought these solutions together in order to help our customers more easily meet the demands of their end customers for more predictive and dynamic service response.”
Telogis for Field Service provides advanced work scheduling and optimization that enables field teams to be more proactive to satisfy customers, according to the company. Telogis delivers service order management, Proof of Delivery (PoD), truck-specific navigation and routing for teams, as well as advanced Plan versus Actual (PvA) that gives total visibility into whether or not plans were followed and service commitments were met. Telogis for Field Service also delivers real-time estimated times of arrival (ETAs) and dynamic dispatch that close the loop among the field, the back office and the end customer.
Telogis’ Field Service-specific mobile applications drive efficiencies and integration with the back office, the company explaiend. Technicians in the field stay compliant with Telogis Compliance, process and update job statuses, create customizable forms and utilize crowd-sourced, commercial-grade Telogis Navigation in order to arrive on-time and safely while improving customer experience.
