Standard on all Volvo-powered VN model highway trucks, a Remote Diagnostics aftermarket service for North America is the first offering under the company’s new Connected Vehicle Services category of Volvo Trucks Support Services.
“Remote Diagnostics maximizes vehicle uptime by reaching beyond proactive diagnostics to deliver total connectivity among the vehicle, Volvo and the decision-makers responsible for maintenance,” said Stephen Roy, Volvo Trucks senior vice president of aftermarket and soft products. “As part of our integrated business solution, Remote Diagnostics leverages Volvo’s support network and service management tools to rapidly address service issues before they occur.”
Volvo field-tested Remote Diagnostics with motor carriers in the U.S. and Canada for nearly a year, including 15 customers operating more than 1,300 Volvo VNs. “The Remote Diagnostics service has really helped with vehicle uptime,” said Bryan Burningham, director of maintenance at Challenger Motor Freight. “It’s much easier to manage events with the service communication tool because it provides a very good data trail so we know what we’re working on, what we’ve done and when we expect it will be done.”
Volvo’s Remote Diagnostics provides diagnostic and repair planning assistance with detailed analysis of trouble codes. The remote communication platform facilitates live dealer and customer communication through the Volvo Action Service 24/7 support service to streamline procedures with confirmation of parts on-hand before a truck arrives at a service location.
Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool, which comes free of charge for two years with the purchase of all new Volvo trucks. ASIST lets customers receive electronic estimates, approve repairs and issue a purchase order, regardless of the vehicle’s location. The online tool allows the customer to monitor vehicle status online, communicate directly with the dealer and maintain an electronic “file cabinet” of service activities.
