Carrier Transicold has given out its Dealer of the Year awards. Reefer Sales & Service of Brampton, Ontario, was named Dealer of the Year for North America, and Marítima Dominicana (MarDom) of Santo Domingo, Dominican Republic, was named Dealer of the Year for Latin America.
Reefer Sales & Service of Brampton, Ontario, was named Dealer of the Year for North America (seen above), and Marítima Dominicana (MarDom) of Santo Domingo, Dominican Republic (seen below), was named Dealer of the Year for Latin America.
This was the first Dealer of the Year for North America award for Reefer Sales & Service, a 130-employee enterprise that supports Ontario’s refrigerated transport industry.
Ken Henwood, president of Reefer Sales & Service, said multiple factors contributed to the win, including the 2017 consolidation of formerly separate operations into a new 46,000 sq.-ft. Brampton facility with 20 service bays, an expansive parts operation and a new training center. “Plus, we have incredible people who have a genuine commitment to customer service and responsiveness, and we’ve made considerable investments in training,” Henwood said. “It all just came together for us.”
For MarDom, this is its third Dealer of the Year award in nine years, having previously won for 2008 and 2012. Founded as a Carrier-authorized marine container refrigeration service center under the name Reefer Services in 1999, the operation later expanded into the truck and trailer refrigeration business. Led by Mario Chong, vice president of sales, MarDom is considered a model dealership within Latin America, according to Jesús Estrada, Carrier Transicold’s region director for Mexico and Latin America.
“MarDom’s performance in 2017 was spectacular,” Estrada said. “They were able to execute important changes in their organization while maintaining aggressive sales performance and retaining a strong culture of customer service.”
Another dealership that received special honors this year was W&B Service Company of Converse, Texas, recipient of the Extra Mile award for outstanding customer service.