Thermo King launches elite service delivery model
Thermo King has announced the launch of Blue Track by Thermo King, a new elite and standardized service excellence model that the company says will soon be integrated into participating dealer locations. By the end of 2020, nearly all regions within North America will have Thermo King Blue Track dealer representation, the company said. Thermo
Old Dominion Freight Line announces service center network expansion
Old Dominion Freight Line Inc. announced that it is adding nine service centers in new and existing markets during the first half of 2020. The steady growth brings its total nationwide service center count to 238. The less-than-truckload (LTL) carrier’s new facilities include: Butte, Mont.; Cedar Rapids, Iowa; Conroe, Texas; Jonesboro, Ark.; Lafayette, Ind.; LaGrange,
Decisiv, Cummins expand point-of-service capabilities
Decisiv Inc. announced an agreement to integrate the Cummins Guidanz suite of web-based and mobile products into the Decisiv SRM Ecosystem in support of their mutual fleet and service provider customers. With the integration of Cummins Guidanz products in the Decisiv SRM Ecosystem, fleets, managed care providers and service providers will benefit from having necessary
SelecTrucks opens new center in Georgia
SelecTrucks, retailer of used trucks in North America, opened the doors at its newest location, SelecTrucks of Chattanooga in Georgia. It is the third SelecTrucks center to open this year and the 29th store in its network. According to the company, SelecTrucks of Chattanooga is well-situated to conveniently serve customers travelling on the busy I-75
Truck diagnostics: Don’t jump to the wrong conclusion
It’s a lot like déjà vu. For technicians who are fortunate enough to maintain a fleet of similarly-equipped vehicles, it comes as no surprise when they see the same fault codes and failures occurring on those vehicles. Typically, there are a limited number of potential codes that ever set, even though some vehicle systems have
Peterbilt reports growth in Platinum Service Center Program
Earlier this year, Peterbilt launched the Platinum Service Center Program, which now includes 132 dealerships that have passed the certification process. In order to attain Platinum Service Center status, the company says, dealers must achieve high utilization of PACCAR Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and
Tech tip: Choosing the right air lines
Air lines that are damaged with cracked, chaffed or kinked jacketing, or that have corroded, or leaky fittings should be replaced to avoid air line failure on the road, Phillips says. When replacing air lines, it’s important to select proper replacements that are not only quality, but also meet DOT standards, to ensure safety and
Keep the summer sun from overheating your engines
Say your driver is out on the road and notices something wrong—liquid is leaking from the engine area. The driver suspects a coolant leak, but how can he or she know for sure? It’s an important question. Coolant leaks are serious business. “Coolant leaks can be very damaging, as they reduce the coolant level, lower
Tirescanner, Wrench to provide mobile tire installation for fleets
Wrench has announced a partnership with Tirescanner to offer on-demand mobile tire installation to fleet vehicles. Through this partnership, Wrench technicians will have access to Tirescanner’s nationwide network of mobile tire vans, enabling next-day install scheduling of any brand or tire for most fleet vehicles at the driver’s home, or a place convenient to them,
Paperless truck service: The change is worth it
Change is hard. There’s no magic switch, no perfect solution that doesn’t require work and buy-in on your side to improve your fleet options. But if you know the goal you’re working toward, it’s much easier to work through the short-term hardships of change. If your truck service operation isn’t already paperless, the need to
Volvo Trucks adds free uptime services package extension
During the COVID-19 pandemic, Volvo Trucks North America is extending the coverage period for its Volvo Trucks Uptime Services support bundle at no cost through the end of the year, or for a minimum of three months (whichever is longer). The free program extension is retroactive and available on all Volvo Trucks North America models
Hunter releases printout to assist with heavy-duty alignment sales
With the recent release of WinAlign 16.2, Hunter has released a new alignment inspection printout to assist with selling heavy-duty alignments. Customers with Hunter’s WinAlign HD alignment machine and latest WinAlign software update (16.2) have a new way to present alignment check results for heavy vehicles, the company says. Once alignment is checked on a
