Whether repairing or replacing lights, under the new regulatory environment, longevity and reliability are now crucial elements to consider when choosing a light for your tractor-trailer.
A fleet parts manager’s relationship with key parts vendor(s) is absolutely vital. “We’re still dealing with the emotional, so when a part is just a part, the difference can be the person you’d least expect: the delivery person or the counterman. You might do 99% of the right things but have a delivery person with
Industry experts clarify what constitutes a warranty claim and how fleets can streamline the warranty process.
Daimler Truck Financial and Mitsubishi Fuso Truck of America will provide financial products and services for more than 175 MFTA dealers and their customers in the U.S. Offerings include competitive financing options with rates in Q3 as low as 0.9 % for qualified customers; packages with terms up to 72 months; TRAC lease, a full line of insurance and aftermarket products; and online account management.
Purchasing tires and getting service as a large national fleet is one matter, but how do small-to-medium-sized fleets “compete” on price and “special” services versus the big, national fleets with reported “extras?” Here are some helpful programs, all with info-packed websites: “We offer the small to medium size fleets uptime-critical services that keep them running
“Technicians play a critical role in the overall success of any trucking operation,” said J. Scott Steurer, global manager—service and customer support, Eaton Corp. and Roadranger. “Specifically, they can be instrumental in maximizing the trucks’ fuel efficiency (proper tire inflation, lube levels) and making an important safety contribution (properly operating braking systems). “In the past,
Technicians are critical to fleets and to dealership service operation. For dealerships, they are an essential piece of the fleet customer support puzzle, according to Duane Kyrish, general manager, Kyrish Truck Centers (International), Austin, Texas. “Technicians are incredibly hard to source. We’ve tried trade schools and vo-tech institutions, but we never give up and must
Now for the other half of the parts story – the OE dealers’ thoughts on why fleets should purchase their parts from them. We began this series with the premise of, “It’s choice, not chance, that can determine your (fleet’s) destiny,” and now OE dealers wish to express their differentiators – in the spirit of
A well-known business phrase goes something like, “it’s choice, not chance, that can determine your (fleet’s) destiny,” and that certainly holds true for parts and service sourcing. Your fleet operation makes choices – whether relying on your respective OE dealership for the past 10 years, or opting to stay with the independent channel and your
The right parts. Talented technicians. Can-do attitude. Delivering what customers want and need. That’s the formula for a unique network of trailer service centers operated by Polar Service Centers, a growing network of 29 locations across the U.S. It’s operated by a team of individual site managers and directed by the group’s president, Craig Fisher,