“Technicians play a critical role in the overall success of any trucking operation,” said J. Scott Steurer, global manager—service and customer support, Eaton Corp. and Roadranger. “Specifically, they can be instrumental in maximizing the trucks’ fuel efficiency (proper tire inflation, lube levels) and making an important safety contribution (properly operating...
Technicians are critical to fleets and to dealership service operation. For dealerships, they are an essential piece of the fleet customer support puzzle, according to Duane Kyrish, general manager, Kyrish Truck Centers (International), Austin, Texas. "Technicians are incredibly hard to source. We’ve tried trade schools and vo-tech institutions, but we...
Now for the other half of the parts story – the OE dealers’ thoughts on why fleets should purchase their parts from them. We began this series with the premise of, "It’s choice, not chance, that can determine your (fleet’s) destiny," and now OE dealers wish to express their differentiators...
A well-known business phrase goes something like, "it’s choice, not chance, that can determine your (fleet’s) destiny," and that certainly holds true for parts and service sourcing. Your fleet operation makes choices – whether relying on your respective OE dealership for the past 10 years, or opting to stay with...
The right parts. Talented technicians. Can-do attitude. Delivering what customers want and need. That’s the formula for a unique network of trailer service centers operated by Polar Service Centers, a growing network of 29 locations across the U.S. It’s operated by a team of individual site managers and directed by...
Leasing allows fleets to keep bank credit lines open
The economy is the prime driver of the lease versus buy decision
Leasing companies are quick to point out that a full-service lease helps fleets better control operations and costs. Most offer help with spec’ing and financing the right vehicle—and will include complete maintenance services. Some, like Penske Leasing, also offer to monitor changes and regulations from a variety of agencies to...
“Predictability is the key,” says Frank Shean, president of Valley Pallet.
Blue Ridge Communications is benefiting from a full service lease program with Penske Truck Leasing's specialized equipment services group
