Commercial vehicle service operations resilient during Coronavirus crisis

Commercial vehicle service operations resilient during Coronavirus crisis

Data continues to show steady maintenance and repair activity among the trucking industry’s fleets and service providers, according to new reporting from Decisiv, Inc.

Over the past eight weeks, an average of 63,300 service events have been managed on the SRM platform weekly, Decisiv says. Service activity on weekdays has continued to exceed 12,000 events daily.

“While service providers and fleets continue to adapt to new ways of operating during the coronavirus pandemic, the level of service activity on our SRM platform remains remarkably consistent,” said Dick Hyatt, president and chief executive officer of Decisiv. “Week by week on a daily basis, the number of service events is steady and the level of activity parallels the same period last year. All of this indicates that across the Decisiv SRM ecosystem, service and repair operations are exhibiting tremendous resilience during unprecedented times, and are ready and able to support the nation’s vital trucking operations.”

Decisiv also reported that service networks and call centers are relying on the paperless and remote capabilities of its service orchestration solution to maintain business as usual operations. Over the past two months, the type of repair activity reported on the SRM platform has been consistent, with no indication of a significant reduction in preventive maintenance work as trucks continue to carry essential freight.

The Decisiv data is derived from a comprehensive analysis of more than 230,000 monthly maintenance and repair events on more than 7 million Class 6-8 commercial vehicles that take place at 4,500 service locations across the U.S. and Canada, the company says.

Actionable and valuable service event data is also available in the Decisiv Service Data Index, the company adds, which provides Decisiv’s perspective on commercial vehicle parts and labor costs in North America.

You May Also Like

Ford Pro to expand dealer network

Each facility will operate a minimum of 72 hours and six days a week. With 24 service bays for Class 1-7 chassis, the facilities will service both Ford and non-Ford makes and models.

Ford-Pro-Dealer-Super-Duty-1400

Ford kicked off Work Truck Week by announcing that Ford Pro, a telematics and technology-based subsidiary within Ford, will expand its dealer network by adding 120 dedicated, large-bay service hubs across the United States with extended hours and rapid turnaround, noted Tim Baughman, general manager, Ford Pro, North America. Dubbed the Ford Pro Elite Commercial Service center program, is an extension of Ford's existing 650+ Commercial Vehicle Center dealer network.

Lytx unveils winners of Driver, Coach of the Year awards

The awards highlight the dedication of these drivers and coaches to staying accident-free using the Lytx Driver Safety Program.

lytx-awards-2023
TEC Equipment–Portland is now a Mack Certified EV dealer

This is the fourth TEC Equipment location to be EV-certified. The other EV-certified TEC Equipment locations are all in California.

Mack-Trucks-Refuse-LR-Electric-Truck-1400
HDA Truck Pride’s Vander Haag’s expands into Texas

The expansion into Dallas accounts for the 10th Vander Haag’s location.

Mack Trucks touts new Mack Premium Service Contracts

An updated service contract offering brings adaptive maintenance and fleet management support.

Mack-Anthem-Red-Industrial-setting-1400

Other Posts

Setting heavy-duty truck service benchmarks

Through the correct utilization of your aggregated data, the repair process becomes more streamlined and efficient.

Benchmarking-1400
Decisiv adds Cummins-Meritor, Phillips Industries to its service relationship management platform

The suppliers’ digital inspections will be available through the Decisiv SRM platform.

Real-Time-Truck-Data-how-to-use-WEB-Feature-Generic
TEC Equipment Portland location becomes first Volvo Trucks Certified EV Dealer in Oregon

The facility has installed all essential equipment and has trained four techs to efficiently service EVs.

Catch up on the news from TMC 2023 media day

Some call the Sunday before TMC a marathon while others call it back-to-back wind sprints. Whatever you call it, the result is the same: a deluge of truck industry news focused on service and uptime solutions. Sixteen press conferences brought news from every corner of trucking–from data-driven service solutions to suppliers updating their latest products.

Nikola-EV-Truck-TMC-2023-1400