Commercial vehicle service operations resilient during Coronavirus crisis

Commercial vehicle service operations resilient during Coronavirus crisis

Data continues to show steady maintenance and repair activity among the trucking industry’s fleets and service providers, according to new reporting from Decisiv, Inc.

Over the past eight weeks, an average of 63,300 service events have been managed on the SRM platform weekly, Decisiv says. Service activity on weekdays has continued to exceed 12,000 events daily.

“While service providers and fleets continue to adapt to new ways of operating during the coronavirus pandemic, the level of service activity on our SRM platform remains remarkably consistent,” said Dick Hyatt, president and chief executive officer of Decisiv. “Week by week on a daily basis, the number of service events is steady and the level of activity parallels the same period last year. All of this indicates that across the Decisiv SRM ecosystem, service and repair operations are exhibiting tremendous resilience during unprecedented times, and are ready and able to support the nation’s vital trucking operations.”

Decisiv also reported that service networks and call centers are relying on the paperless and remote capabilities of its service orchestration solution to maintain business as usual operations. Over the past two months, the type of repair activity reported on the SRM platform has been consistent, with no indication of a significant reduction in preventive maintenance work as trucks continue to carry essential freight.

The Decisiv data is derived from a comprehensive analysis of more than 230,000 monthly maintenance and repair events on more than 7 million Class 6-8 commercial vehicles that take place at 4,500 service locations across the U.S. and Canada, the company says.

Actionable and valuable service event data is also available in the Decisiv Service Data Index, the company adds, which provides Decisiv’s perspective on commercial vehicle parts and labor costs in North America.

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