ConocoPhillips changes KLAS program

ConocoPhillips Co. announced several changes to Kendall Motor Oil’s Kendall Lubricants Analysis System (KLAS) oil analysis program. Effective Jan. 1, 2007, ConocoPhillips aligned its software service provider with its oil analysis testing laboratory, consolidated contact phone numbers into one comprehensive support line and enhanced training opportunities, according to Steven Tarbox, director of product management, ConocoPhillips Lubricants.

ConocoPhillips Co. announced several changes to Kendall Motor Oil’s Kendall Lubricants Analysis System (KLAS) oil analysis program.

Effective Jan. 1, 2007, ConocoPhillips aligned its software service provider with its oil analysis testing laboratory, consolidated contact phone numbers into one comprehensive support line and enhanced training opportunities, according to Steven Tarbox, director of product management, ConocoPhillips Lubricants.

“In our continued efforts to increase the ease and efficiency of doing business with ConocoPhillips Lubricants, we are pleased to announce these upgrades to our oil analysis program,” said Tarbox. “It is important that our programs and systems improve in tandem so that our customers have a program with maximum function and value. The modifications to our KLAS oil analysis program provide our customers with a more efficient system and increased online support.”

In 2007, the KLAS Web-based software and management tools for fleet analyses is now provided and supported by POLARIS Laboratories. The new system is very similar to the previous service, but it provides easier Web access for remote and multiple users as well as additional management reporting options for distributors and their customers.

This change in service providers has also led to changes in the KLAS Web site, www.KLAS.net. The site now incorporates all of the new program information along with new reporting capabilities.

Additionally, in order to minimize transaction time and streamline communications, customer support, ordering and software help will be handled through one dedicated phone number, 877-285-9540.

Finally, training will continue to be an important element of the KLAS program as ConocoPhillips Lubricants adds field-training sessions to the existing Web-based training. The goal of both online and field training is to help Marketers and customers better understand the oil analysis program and encourage them to take full advantage of the program.

For more information, visit http://www.conocophillips.com/.