Cummins Engine said as part of its continued investment in state-of-the-art customer support, it has launched Cummins Care, an enhanced customer assistance program providing 24/7 response. The new program is the latest addition to the operation located at the new Cummins Customer Support Center in Nashville, Tenn.
According to Cummins, 110 specialists are employed at the 25,000-sq.-ft. facility. They are trained in providing the highest level of professional service to all Cummins customers. Cummins Care representatives are prepared to answer questions and assist customers with finding the nearest authorized service location. This service ensures that the location can quickly meet the customer’s specific service requirements, the company said.
Cummins Care complements the relationship between customers and their local Cummins distributors, as well as vehicle and equipment dealers. “Cummins knows that reliability and uptime are critical to our customers’ success, and we strive to provide dependable service support when they need us most,” said Jim Schacht, executive director of Cummins Business Services.
Customers who use Cummins Care can tap into the largest U.S. and Canadian service network in the industry, with over 3,500 locations. “We can then help customers find the nearest location that is available to work on the product. Understanding and identifying this scheduling availability of the location increases customer uptime and satisfaction,” continued Schacht.
As part of the total value that Cummins offers customers, coupled with its strong commitment to customer support, Cummins Care provides a trusted information source for questions regarding the latest on- and off-highway engine and product technology, including EPA 2010 and Tier 4 Interim with new ultra-clean aftertreatment systems, the engine maker said. The Nashville-based team is also prepared to answer all operational questions on topics such as fuel and oil specifications and maintenance intervals.
Cummins Care utilizes the same 1-800-DIESELS number that customers know today. The enhanced support hours will be extended to 24 hours a day, 7 days a week, starting in July 2011.