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Decisiv Inc., an industry provider of Service Relationship Management (SRM) solutions, announced that Daimler Truck North America (DTNA) is now rolling out SRM Case Estimator for Uptime Pro, an integrated solution between the Decisiv SRM and Uptime Pro dealer service management platforms. The two companies announced a partnership in July of 2021 aimed at streamlining Freightliner and Western Star dealer service operations and intended to improve vehicle uptime.
The integration between the SRM Case Estimator and Uptime Pro streamlines estimate creation and approval processes by incorporating diagnostics, repair information, and photos from DTNA’s Express WriteUp mobile app into an SRM Case service event. The SRM Case Estimator for Uptime Pro is also integrated with Dealer Management System software and interfaces with DTNA’s Online Warranty Link (OWL) system and its VIP truck specs database.
Early adopters of SRM Case Estimator for Uptime Pro, including some of the largest networks of Freightliner and Western Star dealers in North America, are now implementing and testing the new integrated solution. Included are Peach State Truck Centers with ten service locations throughout central Georgia and Alabama, Excel Truck Group with ten full-service facilities in Virginia, North Carolina and South Carolina, and Premier Truck Group, part of the Penske Automotive Group, with 35 dealership locations across the U.S. and Canada.