Daimler Trucks N.A. partners with Decisiv

Daimler Trucks N.A. partners with Decisiv

Daimler Trucks North America (DTNA) announced a partnership with Decisiv Inc. to integrate its SRM platform with DTNA’s Uptime Pro dealer service management platform. The connectivity between Decisiv SRM and Uptime Pro streamlines estimate creation for dealers, which are then sent to the customer for approval, the companies say. The estimate and approval process is fully integrated into Uptime Pro and incorporates diagnostics, repair information and photos from DTNA’s Express WriteUp mobile app into a service case in the Decisiv SRM platform.

“Our partnership with Decisiv will further enhance our Uptime Management Suite by reducing the time to write up repair estimates, enabling instant approvals, verifying real-time parts availability and providing consistent labor hours utilizing standard repair times,” said Paul Romanaggi, chief customer experience officer at DTNA.

The SRM case can also automatically be integrated with Dealer Management System software, interfacing with DTNA’s Online Warranty Link (OWL) system and its VIP truck specs database.

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