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Decisiv, Cummins expand point-of-service capabilities

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Jason Morgan is the editor of Fleet Equipment. He has more than 14 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

Decisiv Inc. announced an agreement to integrate the Cummins Guidanz suite of web-based and mobile products into the Decisiv SRM Ecosystem in support of their mutual fleet and service provider customers. With the integration of Cummins Guidanz products in the Decisiv SRM Ecosystem, fleets, managed care providers and service providers will benefit from having necessary Cummins supplied engine information available in a single location at the point of service.

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“The integration of Cummins Guidanz will provide more efficient and streamlined support of Cummins engines within the Decisiv SRM Ecosystem,” said Dick Hyatt, president and chief executive officer of Decisiv. “The combination of features and capabilities from Decisiv and Cummins will maximize equipment uptime, improve service efficiency and enhance customer satisfaction.

“The Cummins Guidanz solution will also be featured in the Decisiv SRM Marketplace,” Hyatt added.

“Incorporating our Cummins Guidanz system into the growing Decisiv SRM Ecosystem will streamline service workflows by providing users with accurate and timely information to drive efficiency in the service process,” said Ryan Kikendall, Executive Director of Service Event Solutions at Cummins.

Cummins engines are powering more than 40% of commercial vehicles in operation in North America. This new addition to the Decisiv SRM Ecosystem will be of immediate benefit to Decisiv’s broad base of dealer and independent service provider networks as well as fleets and fleet maintenance companies, the companies related.

By optimizing the Guidanz software with Decisiv SRM, fleet and shop managers, service advisors and technicians will no longer have to go to multiple systems to capture and share key elements of related service work, improving data accuracy while reducing costs. Additionally, reporting features will help ensure the highest level of service quality, and asset utilization and performance across Decisiv and Cummins customer networks.

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Early adopters among Decisiv and Cummins customers are expected to begin using the integrated solution next year.

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