“Customers that use the Decisiv SRM platform can create Service Requests and receive status updates from the International and IC Bus service network through the International 360 service communications solution,” said Brian Mulshine, director of customer experience at Navistar. “The direct integration between the two platforms demonstrates our commitment to providing customers a choice with open access to service communications.”
International 360, introduced by Navistar in October 2019, provides fleets and dealers with communication for service and repair requests and status updates in its service management platform. The digital network allows for the management of all makes and models, including integrations with the OEM’s OnCommand Connection, which is now standard on all heavy-duty International trucks, and more than 28 other telematics systems, the company says. The platform uses VIN-based information to provide asset specs, parts catalogs, service histories and more.
With the addition of Navistar Decisiv SRM can be employed to manage maintenance and repairs, improve uptime and reduce costs for fleets at more than 5,000 International, IC Bus, Volvo, Mack, Kenworth, Peterbilt, Isuzu, Hino and Michelin service locations across North America, Decisiv says.