Decisiv Inc. said it has expanded the unified communications of the Decisiv Service Management Platform (DSMP), allowing fleets, service locations, mobile workforce personnel and OEM representatives to communicate and access details about vehicle service events through call centers and on handheld communications devices.
According to the company, the unified communications capability of DSMP means fleets, service locations, mobile service, OEM call center and district and regional sales, service and parts personnel can all access and respond to the same information about a service event at the same time. The shared information and communication can include receiving alerts and sending responses on hand held units, with all of the conversation captured in a threaded, date/time stamped attachment.
Decisiv noted the DSMP was recently extended to support call centers so OEMs and other road service vendors can unite customers, technical support staff and service locations through a single communications channel. The capability can also include warranty administrators, parts suppliers and a wide range of third party vendors the company added.
