Connect with us
DTNA_Excelerator_Logo

Heavy-duty

DTNA Aftermarket launches Excelerator e-commerce platform

Advertisement

Managing Editor of Fleet Equipment Magazine

DTNA_Excelerator_Logo

Daimler Trucks North America (DTNA) has introduced Excelerator, an e-commerce platform that will be available in 2020. Excelerator links DTNA’s Dealer Management Systems to streamline the parts ordering process and improve fulfillment times. The Excelerator platform addresses the growing propensity for online parts ordering and simplifies the process by opening up access to DTNA’s parts catalogue within its expanding distribution network and growing footprint of Alliance Parts stores, according to DTNA. Rapid delivery through a dedicated delivery service further contributes to increased uptime.

Advertisement
Click Here to Read More
Advertisement

DTNA says that its focus on improving the customer experience is evident in a multi-pronged approach to reduce the time spent on repairs, both in the service bay and in the office. Guided Diagnostics for the DTNA Techlane app, a streamlined pre-authorization process, and a forthcoming Voice App for technicians are all dedicated efforts to speed up turnaround times at the dealer. The launch of a new One Stop program in November 2019 will eliminate the variations in claim processing requirements and procedures for customers and dealers when filing for supplier extended coverage programs for parts supplied by DTNA’s top suppliers.

Approximately 20% of parts purchases were made online over the past year, the OEM shared, and they expect this trend to continue.

“Excelerator links our entire network, adding an unparalleled level of transparency, and setting the foundation for future enhancements,” said Stefan Kurschner, DTNA’s senior vice president of aftermarket.

Click here to read all of our NACV 2019 coverage, including more news from DTNA.

Advertisement

POPULAR POSTS

Sponsored Content

Long Live the King Pin—With Maintenance and Proper Repair

Sponsored Content

Combating Corrosion – How trailer makers are preventing moisture from leading to higher trailer costs and shorter service life!

NTN-SponCon-Bearing NTN-SponCon-Bearing

Sponsored Content

The importance of spec’ing durable, long-lasting wheel ends and bearings

Sponsored Content

New Technology for Drivers Can Help Prevent Common Accidents

Connect
Fleet Equipment Magazine