Daimler Trucks North America (DTNA) has introduced Excelerator, an e-commerce platform that will be available in 2020. Excelerator links DTNA’s Dealer Management Systems to streamline the parts ordering process and improve fulfillment times. The Excelerator platform addresses the growing propensity for online parts ordering and simplifies the process by opening up access to DTNA’s parts catalogue within its expanding distribution network and growing footprint of Alliance Parts stores, according to DTNA. Rapid delivery through a dedicated delivery service further contributes to increased uptime.
DTNA says that its focus on improving the customer experience is evident in a multi-pronged approach to reduce the time spent on repairs, both in the service bay and in the office. Guided Diagnostics for the DTNA Techlane app, a streamlined pre-authorization process, and a forthcoming Voice App for technicians are all dedicated efforts to speed up turnaround times at the dealer. The launch of a new One Stop program in November 2019 will eliminate the variations in claim processing requirements and procedures for customers and dealers when filing for supplier extended coverage programs for parts supplied by DTNA’s top suppliers.
Approximately 20% of parts purchases were made online over the past year, the OEM shared, and they expect this trend to continue.
“Excelerator links our entire network, adding an unparalleled level of transparency, and setting the foundation for future enhancements,” said Stefan Kurschner, DTNA’s senior vice president of aftermarket.