Eaton enhances its ServiceRanger 4 diagnostic and service software

Eaton enhances its ServiceRanger 4 diagnostic and service software

eaton-logo

Eaton announced that it has enhanced the ServiceRanger 4 diagnostic and service tool to provide commercial service providers with a suite of solutions, which the company says will allow them to more quickly diagnose and repair problems on Eaton’s automated transmissions.

In addition to the product enhancements, Eaton is simplifying the ServiceRanger 4 product offering to two license options; Basic (read only) and Professional (full service). Based on customer feedback, Eaton has also created a new multi-year licensing option—available for one or three years of uninterrupted service—in both the Basic and Professional programs. Additionally, Eaton has adjusted its pricing to allow for a more rapid adoption in the heavy-duty service provider network.

“With the acceptance of automated transmission products continuing to grow, we want to make ServiceRanger 4 more accessible to speed up repair times and reduce truck down time,” said Bill Gross, program manager of service solutions for Eaton. “The new ServiceRanger 4 is a powerful tool to help professional technicians diagnose and fix complex problems affecting automated and electronic systems.”

“Our goal with the changes we are making to the ServiceRanger 4 software is to ensure customers running Eaton products can have a rapid diagnosis and improved service experience anywhere in the North American market, and we believe the changes being introduced today will make that goal a reality,” said Tim Bauer, vice president of aftermarket for North America with Eaton.

Features and benefits of ServiceRanger 4, according to Eaton, include:

  • Viewing active and inactive fault codes to quickly identify issues and link directly to troubleshooting procedures;
  • Creating and reviewing service activity reports automatically to improve communication between the technician and customers;
  • Running specialized tests to quickly identify hard-to-determine issues;
  • Viewing and editing configuration parameters to keep vehicles optimized for changing needs and preferences;
  • Updating product software to improve performance and enable new features;
  • Viewing all service information on Eaton products to quickly remove and install components;
  • Automatic updates that provide information on the latest Eaton products, service information and software updates.

You May Also Like

Phillips introduces Rear-Vu universal backup camera for commercial trucks

Phillips says the Rear-Vu Backup Camera offers low latency, a 170-degree wide angle and over 50 feet visibility.

Phillips-REAR-VU

Phillips Industries launched its Rear-Vu Backup Camera for the commercial trucking industry. Phillips says Rear-Vu is designed to be equipped to any trailer, and features a proprietary WiFi connection that extends more than 70 ft.

Phillips tells us Rear-Vu integrates with any ELD navigation system, with automatic over-the-air firmware updates. Additionally, the company says the camera has a 170-degree wide viewing angle, more than 50 ft. of visibility behind the trailer and ultra-low latency of less than 0.25 seconds for real-time viewing. It can also be used continuously while driving, allowing drivers to monitor traffic behind them.

Hexagon Agility, Brudeli announce CNG/RNG system integration with PowerHybrid technology

The setup enables the powertrain to switch between hybrid modes, providing flexibility for fleets to operate with different energy options.

Ford to provide charging infrastructure for city of Dallas

As part of the agreement, Dallas will install Ford Pro chargers at city worksites and use Ford Pro smart charging software.

Accelera showcases new technology at ACT Expo

“We now have over 1.5 billion miles in the field on our e-mobility products,” Amy Davis, president of Accelera, said.

ACT Expo 2024 kicks off

Day one keynote speeches came from executives at Volvo, Tesla, and more.

Other Posts

BAE Systems, Eaton test electric commercial truck drive technology

Testing occurred at Eaton’s proving grounds in Marshall, Mich., on a Class 7 demonstration vehicle.

BAE-Systems-Eaton-EV-Demo-Truck
Hendrickson acquires Reyco Granning suspension business

Hendrickson expands its suspension solutions portfolio for medium- and heavy-duty vehicles while maintaining brand independence.

ReycoLogo-hendrickson
SAMPA celebrates 30 years

The heavy-duty spare parts company marked the milestone at Automechanika Istanbul. with a specially themed 30th anniversary booth.

SAMPA-celebrates-30-years
HDA’s Colorado Brake & Supply announces acquisition

The HDA Truck Pride member has acquired Pueblo Brake & Clutch, Inc., another local heavy-duty truck parts provider, with 59 years of service.

HDA-Truck-Pride-Pueblo-Brake-and-Clutch