Electric trucks might grab all the attention, but the question of how the truck service process is evolving reaches beyond battery electric equipment. There will be changes as electric trucks enter the market, to be sure, but change has already taken hold of the truck service process—from increasingly advanced remote diagnostics to complex logistics systems that aim to get (as the aftermarket often likes to repeat) the “right part, to the right place, at the right time.”
We put the question of technology’s impact on truck service to a panel of Navistar aftersales executives in the second part of our two-part conversation with Joe Kory, senior vice president of aftersales; Chintan Sopariwala, group vice president of parts; and Mark Reiter, vice president of service, all with Navistar, parent company of International Trucks.
When you’re done watching the video above, click below to head over to the part one post to watch that video:
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