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Unscripted

The impact of electric trucks, technology on service

Jason Morgan is the editor of Fleet Equipment. He has more than 15 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

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Electric trucks might grab all the attention, but the question of how the truck service process is evolving reaches beyond battery electric equipment. There will be changes as electric trucks enter the market, to be sure, but change has already taken hold of the truck service process—from increasingly advanced remote diagnostics to complex logistics systems that aim to get (as the aftermarket often likes to repeat) the “right part, to the right place, at the right time.”

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We put the question of technology’s impact on truck service to a panel of Navistar aftersales executives in the second part of our two-part conversation with Joe Kory, senior vice president of aftersales; Chintan Sopariwala, group vice president of parts; and Mark Reiter, vice president of service, all with Navistar, parent company of International Trucks.

When you’re done watching the video above, click below to head over to the part one post to watch that video:

No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world.

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Fleet Equipment Unscripted is sponsored by Hendrickson.

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