Cummins
Cummins offers a number of overhaul and warranty programs, including the ISX Overhaul Kit Program, for customers who need to overhaul a 1998-2009 ISX engine; ISX Absolute Power Program, which offers the overhaul kit, injectors and cylinder head; and the National Overhaul Warranty (NOW) Program for Cummins mid-range (C8.3, ISC, QSC, ISL, QSL) and heavy-duty (L10, ISM, N14, ISX) engines.
As part of the ISX Overhaul Kit Program, with the purchase of the Basic Genuine Overhaul Kit, customers have the option to select up to three subsequent levels of overhaul kit packages to increase the value of their repair. Through this program, customers receive incremental discounts with each level as they build upon the basic kit.
According to Sena Adekpuitor, advertising and promotions manager for Cummins New and ReCon Parts, within the premium package, customers have the option to choose either a parts discount or a free NOW certificate to add one year of extra warranty on all replaced and inspected parts during the overhaul.
The ISX Absolute Power Program offers customers a bundle for a lower price than the costs of the individual part numbers. They can purchase the additional components included in each one of the promotions at a discounted price, while minimizing the risk of issues down the road, which could lead to a more expensive repair—essentially getting free labor, as the added labor would be minimal since the engine is already torn down, Adekpuitor notes.
The Cummins NOW program—designed for customers that require a comprehensive overhaul—can include a complete tear down and inspection of key components by Cummins trained and certified technicians using only genuine Cummins New and ReCon parts, so that the correct repair/reuse decisions are made. NOW extends the current one-year warranty to two years, and covers not only overhaul (replacement) parts, but also inspected parts to increase the resale value of used equipment.
“We set ourselves apart because we offer coverage on 100% of parts and labor, the warranty transfers to the next owner and coverage is on replacement parts, inspected parts and installation workmanship related to covered parts,” Adekpuitor says. “Our nationwide network of dealer and distributor locations ensures confidence that the NOW program will keep our customers’ engines running strong.”
Detroit
Detroit offers the StepUP Overhaul Program, which has four steps covering everything from basic overhauls to a complete remanufactured engine. The program—which is for Series 60 and MBE 4000 engines—includes Detroit Genuine Parts, pricing with installation, warranty coverage and expert installation at an authorized Detroit service outlet, according to Todd Biggs, director of aftermarket parts and service marketing for Daimler Trucks North America.
“Last year, we added the EPA 07 models into the program,” he adds. “We offer four different options featuring the latest engineering updates from Detroit, providing OEM quality and improved engine power and efficiency. The StepUP Overhaul program is backed by unmatched Detroit Genuine Parts availability and factory-certified technicians at more than 800 authorized service outlets in North America. We also offer competitive labor and parts warranties on replaced components when installed at authorized Detroit outlets.”
Mack
According to Roy Horton, Mack powertrain marketing manager, Mack programs are specifically tailored to provide best-in-class customer value through the use of Mack genuine parts.
“With all ReMack parts and components, we offer customers an extremely high level of quality, complete with warrantable coverages. Each component is remanufactured to Mack specifications, so you don’t have to think that we got it right—you know we got it right,” he says. “Most ReMack components have been reconditioned using the same tooling the part was originally manufactured on.”
Volvo
Currently, the Volvo Guaranteed Overhaul (GO) program—available for the D12 engine—offers four overhaul options. GO Basic contains all Volvo Genuine parts, filters and fluids needed for an in-frame engine overhaul. GO Plus delivers the same benefits of the Basic package, but adds Volvo Reman cylinder heads. GO Premium offers the features and benefits included in the GO Plus package, in addition to a Volvo Genuine turbo and injector set and special extended warranty at no cost. GO Reman Engine combines a Volvo Reman three-quarter engine, Volvo Genuine turbo and a set of six injectors, filters and fluids to provide a genuine Volvo remanufactured product offering. This package also includes a special extended warranty at no cost.
“Choosing the Volvo GO program is the best decision a fleet can make to protect their investment in a Volvo truck,” says John Moore, Volvo Trucks powertrain product manager. “We only use new and remanufactured genuine Volvo engine parts in our overhaul program.”
He adds that in addition to using genuine parts, allowing a Volvo dealer to perform the overhaul provides the following benefits: Correct tools and tolerances used in repair; certified technicians; labor included in the overhaul warranty; and related parts must be inspected and tested to be reused on the engine.
Moore notes the overhaul kits come with a nationwide two-year/unlimited mileage or three-year/350,000-mile parts warranty (depending on the level chosen). “A great benefit to the warranty is that it can be transferred if your truck is sold, which should help with residual values.”
