Geotab has announced a new level of customer support, which they say is aimed at creating a personalized experience for customers. According to the company, the personalized services offered include one-on-one training; device staging; dashboard configuration and custom reports; in addition to live chat, web and telephone support; extended hours of operation; and multi-language support.
Geotab offers four options for customer support services to benefit Geotab resellers and their customers (all services as described by the company):
- Complimentary: Geotab will continue to provide a range of core support services free of charge, including: online support resources; customer feedback surveys; tier three support via the MyAdmin portal; as well as regular training webinars for partners, resellers and customers.
- Standard: Geotab’s standard support services are designed to complement the existing sales structures of Geotab resellers by upgrading help desk and training and onboarding programs with live chat and web form communication, regimented service targets, and multi-language support, along with personalized consultation and training by a dedicated customer experience specialist.
- Premium: With the premium package, Geotab offers personalized, full-service customer care, differentiated by 1-800 number, personalized greeting and email communication; extended hours of operation; enhanced language support; additional personalized training sessions, and turnkey dashboard configuration.
- Add-on Services: Additional specialized services are available—device labeling and device and accessory kit assembly (field ready go device staging), Geotab drive and HOS tablet configuration (HOS tablet staging), and additional training sessions and custom reports.