The Goodyear Tire & Rubber Co.‘s 24/7 Emergency Roadside Service program recently helped its one millionth customer return to service.
“This significant achievement is a testament to the power of Goodyear’s 24/7 Emergency Roadside Service program, which is offered through the Goodyear-FleetHQ suite of business solutions,” said Jose Martinez, business solutions manager for Goodyear’s Commercial Solutions unit.
The one millionth Goodyear-FleetHQ Emergency Roadside Service call took place earlier this month.
A driver for Schneider National was driving near Floresville, Texas, when his truck ran over a road hazard, which caused one of its trailer tires to deflate.
After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.
A Schneider call agent collected key information, including the truck’s location, and entered it into a form on the Goodyear Commercial Tire & Service Centers’ website.
“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Martinez. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”
The Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service. “Roll-time was one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.
According to the company, Goodyear-FleetHQ Emergency Roadside Service delivers roll-time of two hours and 11 minutes, on average.
Using Goodyear-FleetHQ Emergency Roadside Service also gives fleets and owner-operators access to more than 2,200 Goodyear-affiliated commercial tire service providers from coast to coast, according to the company. “Help is never too far away,” said Martinez.
In addition to contacting the Goodyear-FleetHQ Solution Center through the Goodyear Commercial Tire & Service Center website, drivers also can call a dedicated number (1-866-353-3847) or contact Goodyear-FleetHQ through the Goodyear Road Service App, which is available for both iPhones and Androids.
“There are multiple ways to engage Goodyear-FleetHQ Emergency Roadside Service,” said Martinez.
“Regardless of the method drivers use to contact us, our goal is to get trucks up and running as quickly and efficiently as possible so fleets can continue to focus on their core business, which is moving freight,” added Martinez.
