Goodyear-FleetHQ Emergency Roadside Service celebrates milestone

Goodyear-FleetHQ Emergency Roadside Service celebrates milestone

The Goodyear Tire & Rubber Co.‘s 24/7 Emergency Roadside Service program recently helped its one millionth customer return to service.

“This significant achievement is a testament to the power of Goodyear’s 24/7 Emergency Roadside Service program, which is offered through the Goodyear-FleetHQ suite of business solutions,” said Jose Martinez, business solutions manager for Goodyear’s Commercial Solutions unit.

The one millionth Goodyear-FleetHQ Emergency Roadside Service call took place earlier this month.

A driver for Schneider National was driving near Floresville, Texas, when his truck ran over a road hazard, which caused one of its trailer tires to deflate.

After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.

A Schneider call agent collected key information, including the truck’s location, and entered it into a form on the Goodyear Commercial Tire & Service Centers’ website.

“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Martinez. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”

The Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service. “Roll-time was one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.

According to the company, Goodyear-FleetHQ Emergency Roadside Service delivers roll-time of two hours and 11 minutes, on average.

Using Goodyear-FleetHQ Emergency Roadside Service also gives fleets and owner-operators access to more than 2,200 Goodyear-affiliated commercial tire service providers from coast to coast, according to the company. “Help is never too far away,” said Martinez.

In addition to contacting the Goodyear-FleetHQ Solution Center through the Goodyear Commercial Tire & Service Center website, drivers also can call a dedicated number (1-866-353-3847) or contact Goodyear-FleetHQ through the Goodyear Road Service App, which is available for both iPhones and Androids.

“There are multiple ways to engage Goodyear-FleetHQ Emergency Roadside Service,” said Martinez.

“Regardless of the method drivers use to contact us, our goal is to get trucks up and running as quickly and efficiently as possible so fleets can continue to focus on their core business, which is moving freight,” added Martinez.

You May Also Like

Scania speeds up autonomous transport pilot program

Equipped with Plus, Scania has been testing its trucks in Sweden since 2021 — now it plans to expand operations throughout Europe, this year.

SCANIA-Logo-vector

Scania is expanding development of autonomous hub-to-hub transport solutions, with the launch of an Autonomous Commercial Pilot Program. As part of Traton Group, Scania will also be involved in a new partnership with U.S.-based Plus, which will integrate its Level 4, fully autonomous SuperDrive technology stack into Scania and Traton Group vehicles. The company says the Scania Autonomous Commercial Pilot Program is part of an increased focus on establishing customer-driven testing to demonstrate hub-to-hub technology, and creating scalable operational concepts that deliver real value in customers’ operations.  

IRS clarifies: RNG cleaning and conditioning equipment eligible for tax credit

RNG Coalition notes a correction to an investment tax credit proposal regarding RNG cleaning and conditioning equipment.

RNG-Coalition-logo-ITC-technical-correction
Stellantis and UFOFleet form partnership

Stellantis says it chose UFOFleet for its proven customer experience, flexible technology and deployments with leading global brands.

UFO-Fleet-Stellantis
SKF helps Maverick Transportation keep wheels attached

Having a wheel fly off while driving can be catastrophic, and SKF says TraX and Road Ready help catch issues early.

SKF-Road-Ready-TraX-wheel-telematics-Maverick-Transportation
FieldRoutes announces ServiceTitan Fleet Pro integration

The company says this integration helps customers to eliminate side jobs, prevent unsafe driving, maximize billable hours and more.

service-maintenance-data-generic-1400

Other Posts

Goodyear announces winners in 40th anniversary Highway Hero program

Winners highlight the important role truckers play in keeping our highways safe by going above and beyond to help those in need.

goodyear-highway-hero-Combo
Goodyear unveils two RangeMax tires deisgned for regional work

Goodyear says the new tire models balance traction, range and mileage for work vehicles running on electricity, gas or diesel.

Goodyear-rangemax tires-group-logo
Bestpass announces new integration with Geotab

Geotab customers using Bestpass can now access new toll activity data and reporting features through a single interface

Bestpass-Geotab-integration
Decisiv adds SRM Sentinel Managed Care to TICO Edge

According to Decisiv, the new addition to the service management platform lets customers to proactively meet service needs and improve uptime.

Decisiv-TICO-TMC-2024-Dick-Hyatt