Guidepoint Systems said it has expanded its fleet services to cover fleets of all sizes with an updated customer interface, a 24/7 call center and enhanced landmarking tools. “We took the previous platform, which was only available to select vehicle manufacturer partners, and added features to make it flexible and scalable for small to large business fleets,” said Geoff Dixon, Guidepoint’s vice president of marketing.

New features added to the service include an enhanced map view, the ability to designate a group of vehicles and monitor them in real-time, and a landmarking function that enables certain locations to be marked for notification, either that a planned stop was made or an “out of bounds” area was visited.

In addition, a new maintenance page gives fleet managers total control over setting and monitoring parameters, and new reporting features enable scheduling and selecting of information by report type, vehicle, duration and more, according to the company.   

When fleet managers sign onto their account via the Guidepoint website, they are greeted by a dashboard that includes daily metrics, recent events of any of the vehicles included in the fleet, any scheduled maintenance services, the vehicle locations, a breakdown of hours driven and a number of other customizable services, the company stated. By clicking on one of the tabs at the top of the page, customers will be able to get details on any one, or all, of their vehicles.
 
“The new customer interface intrigued a lot of people at NAFA, with many describing it as both easy to use and innovative,” added Dixon. “But the most important feature is our available Ft. Worth-based call center, which is available 24 hours a day to assist fleet drivers with roadside assistance, stolen vehicle tracking and a host of other emergency and concierge services.”

The system is offered in three tiers and can include services such as unauthorized usage alerts, speeding alerts and location-based emergency response.