Getting heavy-duty, medium-duty trucks to talk the same service language

Getting heavy-duty, medium-duty trucks to talk the same service language

When a truck service location is faced with both heavy- and medium-duty vehicles all sporting different name plates, there’s often a communication breakdown. Technicians interface with different trucks in different ways, they have to use various methods of pulling the needed service information off said trucks, and jumping back and forth between heavy-duty and medium-duty can be confusion.

For the top service tips when faced with a mix of trucks, the two FE Data Center Jasons connected with yet another Jason–Jason Hedman, JPRO product manager, Noregon. He walks us through connection points, typical challenges that technicians face with heavy-duty and medium-duty trucks and what to do about them. Watch the video above for all of the insight.

Fleet Equipment’s Data Center is sponsored by Noregon. Subscribe to our newsletter to catch every episode as we’ll be diving into use cases, talking with the data pros and making data usage approachable.

You May Also Like

Communication is key in truck service

The goal when a truck needs a repair is the same for all parties involved: a quick, efficient repair done right.

truckservcommunication-1400

Communication is so important when it comes to truck service. Whether your fleet works with an independent shop or dealer or has its own shop, the goal when a truck needs a repair is the same for all parties involved: a quick, efficient repair done right. For you, time your truck spends in the shop bay is time it could be running its route; for the shop, time your truck spends in the bay is time another truck could be in that bay, so it benefits everyone to move quickly.

If you’re not using VMRS, here’s what you’re missing out on

Here are a few VMRS tips that we’ve sourced from across the fleet maintenance industry.

What role could A.I. play in trucking?

There’s a lot of hyperbole out there about A.I. So let’s talk facts, and get to what role it can play in truck service shops.

AI-trucking-1400
The importance of ongoing technician training

Plenty of time is spent talking about the importance of training new technicians, but ongoing training is just as important.

Data Center Technician Training
How preventative maintenance can help you avoid the dreaded engine fault code

If you’re not doing the right maintenance on your trucks, you will start to get fault codes, sometimes at inopportune times.

enginefaultcodes-1400

Other Posts

Phillips Connect partners with Noregon

The companies joined forces to integrate Connect1 trailer data into the TripVision Remote Diagnostics system.

Phillips-connect-Noregon
Hexagon Agility expands CNG fuel system manufacturing plant

The company says a green future for trucking is close, and what’s coming next could put fears over a lack of CNG power to bed.

Hexagon-Agility-CNG-tour
Clearing congestion: Geotab ITS launches interactive traffic insights

As online orders rise, traffic backups follow. Geotab is now aiming to clear congestion by optimizing last mile delivery.

generic-data-tracking-last-mile-delivery-Geotab-ITS
Navigating diesel engine oil usage uncertainties

The importance of tracking miles, monitoring oil levels and keeping accurate service records.

navigating-oil-usage-uncertainties