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Getting heavy-duty, medium-duty trucks to talk the same service language

Jason Morgan is the content director of Fleet Equipment. He has more than 15 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.


When a truck service location is faced with both heavy- and medium-duty vehicles all sporting different name plates, there’s often a communication breakdown. Technicians interface with different trucks in different ways, they have to use various methods of pulling the needed service information off said trucks, and jumping back and forth between heavy-duty and medium-duty can be confusion.

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For the top service tips when faced with a mix of trucks, the two FE Data Center Jasons connected with yet another Jason–Jason Hedman, JPRO product manager, Noregon. He walks us through connection points, typical challenges that technicians face with heavy-duty and medium-duty trucks and what to do about them. Watch the video above for all of the insight.

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