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Quick advice for integrating service data within your fleet

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Jason Morgan is the content director of Fleet Equipment. He has more than 15 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

Integrating operational and efficiency data points into your heavy-duty truck service software can make the difference between a heavy-duty truck being down for hours instead of days. Check out this rundown of quick data-centric advice to boost your service process. And click here to read our in-depth integrated truck service data story if you missed it.

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“Engine diagnostics not only capture repair data during a service event, but also help companies steer clear of expensive breakdowns. By forming proactive maintenance plans, vehicles can stay on the road and out of the shop with the help of vehicle service alerts based on distance traveled, hours worked or predetermined dates.”
—Chris Ransom, director of solutions engineering at Verizon Connect

“Any data available can be valuable, like engine data, engine signal values or other fault data and driving conditions or performance data. The ideal solution would be to complete equipment health report before the equipment shows up at the shop. This way the technician has a complete picture of what is going on with the equipment before they start to work on it.”
—Renaldo Adler, industry principal for asset maintenance, Trimble Transportation Enterprise

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“There is already work being done to help standardize repair time, repair codes and other relevant information. In today’s connected world, it’s important that we continue efforts to standardize so that data around fault codes and repairs can be shared between systems.”
—Noah Gates, telematics technical lead at Omnitracs

“When a fault code event occurs, telematics systems not only transmit that information but also provide GPS and other data to be analyzed.
Detailed information around fault descriptions, severity and recommendations are sent through to the customer and the system can also map the truck location at the time of the fault code occurs.”
—Scott Sutarik, Geotab’s associate vice president, commercial vehicle solutions

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