Kenworth launches PremierCare Gold Certified support program

Kenworth launches PremierCare Gold Certified support program

To increase its level of customer support, Kenworth Truck Co. has launched the new Kenworth PremierCare Gold Certified program. According to Jason Skoog, Kenworth’s assistant general manager for sales and marketing, trucks are not just bought through a single up-front acquisition transaction.

“For our customers, a truck is a business solution. The ongoing service support that Kenworth and its dealer network can offer is part of the overall product package,” he said. “It is critical to be able to offer superior service to match the excellent product that we offer. That is why we decided to expand our PremierCare offering and introduce the PremierCare Gold Certified dealer network, so that our customers could easily identify our dealer locations that offer a superior level of service.”

The Kenworth PremierCare ExpressLane is one of the key elements to become a Gold Certified dealer. Each Gold Certified Kenworth dealer will have dedicated ExpressLane technicians to support quick diagnosis and estimated repair time and cost.

“When a customer brings in his or her truck, the dealer will do a full diagnostic analysis and prepare an estimate for the time and cost of that repair – all within two hours,” said Skoog. “The goal is to do away with trucks sitting in the queue and drivers waiting for an estimate. And that’s critical to our customers, especially when the repair may be very simple and can be completed within hours. Knowing what’s happening, quickly, will help customers make the decisions needed to keep their deliveries on schedule.”

The Kenworth PremierCare Roadside Assistance program (1-800-KW-ASSIST) is another element of the program. “Kenworth’s 24/7 program has been a constant with our customers for a number of years,” said Skoog. “If there is ever an emergency on the road, our call center helps the driver or fleet manager work through the issue to get the truck back on the road as soon as possible.”

In addition, all new Kenworth Class 8 trucks with the PACCAR MX-13 engine are now standard with Kenworth TruckTech+. The system enhances vehicle diagnostics by providing information on PACCAR MX-13 engine health to the customer and dealer.

You May Also Like

Phillips introduces Rear-Vu universal backup camera for commercial trucks

Phillips says the Rear-Vu Backup Camera offers low latency, a 170-degree wide angle and over 50 feet visibility.

Phillips-REAR-VU

Phillips Industries launched its Rear-Vu Backup Camera for the commercial trucking industry. Phillips says Rear-Vu is designed to be equipped to any trailer, and features a proprietary WiFi connection that extends more than 70 ft.

Phillips tells us Rear-Vu integrates with any ELD navigation system, with automatic over-the-air firmware updates. Additionally, the company says the camera has a 170-degree wide viewing angle, more than 50 ft. of visibility behind the trailer and ultra-low latency of less than 0.25 seconds for real-time viewing. It can also be used continuously while driving, allowing drivers to monitor traffic behind them.

Hexagon Agility, Brudeli announce CNG/RNG system integration with PowerHybrid technology

The setup enables the powertrain to switch between hybrid modes, providing flexibility for fleets to operate with different energy options.

Ford to provide charging infrastructure for city of Dallas

As part of the agreement, Dallas will install Ford Pro chargers at city worksites and use Ford Pro smart charging software.

Accelera showcases new technology at ACT Expo

“We now have over 1.5 billion miles in the field on our e-mobility products,” Amy Davis, president of Accelera, said.

ACT Expo 2024 kicks off

Day one keynote speeches came from executives at Volvo, Tesla, and more.

Other Posts

Kenworth offering PACCAR MX-13 CARB-compliant engine

The PACCAR MX-13 CARB-compliant engine will be available in the Kenworth T680, T880, and W990, with production slated for Q4 2024.

Kenworth-PACCAR-MX-13-CARB-compliant-engine
Kenworth talks Cummins natural gas engine trucking applications

Driven by decarbonization, the Kenwortth T680 outfitted with the Cummins X15N natural gas engine aims to lower trucking emissions.

kenworth-cummins-natural-gas-engine-UPS-truck-1400
Kenworth unveils SuperTruck 2

Kenworth’s SuperTruck 2 utilizes a PACCAR MX-11 engine, rated at 440 HP, driven through a PACCAR TX-12 automated transmission.

Kenworth-Supertruck-2
Kenworth T680, T880 trucks with Cummins X15N to begin production

Production of Kenworth T680 and T880 models with the new Cummins X15N natural gas engine will start in Q3 2024.

Kenworth-PACCAR-Cummins-X15N-Class-8-prudction-schedule