Kenworth announces the introduction of the Kenworth TruckTech+ Service Management System to help drive uptime by speeding service and repair at Kenworth dealerships.
Currently, new Kenworth Class 8 trucks are equipped with Kenworth TruckTech+ Remote Diagnostics, which enables fleets to view real-time vehicle health in the PACCAR Solutions portal. Beginning in 2017, Kenworth will expand TruckTech+ and the PACCAR Solutions portal to include a service management system powered by Decisiv, which will allow fleets to monitor the service status for their individual trucks in real-time.
Kenworth TruckTech+ Service Management will also provide detailed chassis information, parts catalogs, service bulletins, parts and service promotions, as well as warranty and repair history to service technicians at Kenworth dealerships, helping them resolve issues more quickly and efficiently, the company detailed.
“TruckTech+ Service Management takes the connected truck to the next level by giving our customers not only visibility to the health of their trucks, but also transparency and real-time information during service events,” said Jason Skoog, Kenworth’s assistant general manager for sales and marketing. “By partnering with Decisiv to develop our Service Management capability within the Kenworth TruckTech+ suite of connected vehicle solutions—and by providing our dealers’ technicians with these industry-leading tools—Kenworth is applying the latest new technologies to maximize customer uptime.”