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LeasePlan USA launches virtual assistant for fleet truck drivers

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LeasePlan USA has launched Elle, an intelligent virtual assistant that gives fleet drivers quick and easy access to critical vehicle- and fleet- related information in real time, as part of its MyLeasePlan mobile app.

“When a driver is faced with a challenge, or needs answers to questions like, ‘What is my fuel card PIN?’ or ‘I have a flat tire, where do I go for service?’ it may take several minutes or more to locate a fleet manager or call into a phone line,” notes Felipe Smolka, LeasePlan USA’s executive vice president of transformation. “Our goal with Elle has always been to increase independence for drivers, reducing their need to reach out to their fleet managers about day-to-day operational questions. This approach to delivering more autonomy to drivers will lead to higher fleet productivity, and more time for fleet managers to focus on their strategic goals.”

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