Connect with us
Mack-Anthem

Technology

Mack details GuardDog Connect improvements, expands Mack Over the Air

Advertisement

Mack-Anthem

Advertisement
Click Here to Read More
Advertisement

Mack Trucks has fully launched Mack Over the Air, a remote service that enables customers to update software remotely without disrupting their schedules.

Mack originally announced Over the Air in September of 2016, and thus far has made it available to 20 customers and about 3,500 vehicles. Mack says that so far the average time for its customers for a remote update has been 23 minutes. Now, Over the Air is becoming more widely available.

Did you know that we have fresh truck stories and equipment insight served up on our website every day? Click here to sign up for our newsletter to have the latest delivered straight to your inbox.

Mack Over the Air is available on all 2018 model year Mack truck models with 2017 GHG Mack engines and the GuardDog Connect telematics system.

In a similar vein, Mack also detailed several improvements to GuardDog Connect. Among them, Mack:

Advertisement
  • Increased staffing at Mack OneCall centers by 50%;
  • Invested $2.5M in technology for data analytics;
  • Tripled the number of fault codes available; and
  • Enhanced the repair information available in Mack Asist.

“You’ve got to have a strong foundation and the technology to back it up if you’re going to provide what we like to call application excellence,” commented Roy Horton, Mack’s director of product strategy.

Advertisement

Loading Post...

Loading Post...

Loading Post...

Advertisement

POPULAR POSTS

Sponsored Content

Business Intelligence Tools Monitoring & Analyzing M&R Data Keep Fleet Managers In Check

Sponsored Content

Keep your fleet running as efficiently as our engines.

Sponsored Content

The ‘S’ Factors

Sponsored Content

Avoiding Premature Bearing Failure

Connect
Do NOT follow this link or you will be banned from the site!