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Mack Trucks announces a Premium Service Agreement program

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Jason Morgan is the editor of Fleet Equipment. He has more than 15 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

Mack Trucks has announced the new Mack Premium Service Agreement, a comprehensive maintenance program that simplifies maintenance management and aims to increase uptime, optimize vehicle safety and performance and improve cost of ownership for Mack Anthem, Mack Pinnacle, Mack Granite, Mack TerraPro and Mack LR customers, the OEM noted during a meeting at the TMC Fall Meeting 2021. The optional Mack Premium Service Agreement may be added to new truck purchases or added to trucks in service prior to their first service interval.

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The service agreement replaces Mack’s existing maintenance plans and streamlines maintenance management with a single solution. Customers can tailor the plans to the length of their ownership cycle and to the expected operating duty conditions of the truck – normal duty or heavy duty – optimizing maintenance intervals based on duty cycle, the OEM noted.

Payment options allow customers to pay on a recurring monthly basis or upfront at the time of their truck purchase, billed directly or through their dealer. Offered through Mack Financial Services (MFS), bundling of the Mack Premium Service Agreement with their truck payment gives customers the opportunity to pay for the contract interest-free and over time. Partnering with MFS also gives customers a dedicated financial services partner to provide support throughout the life of the vehicle and service agreement.

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The Mack Premium Service Agreement includes a range of services to promote proper vehicle maintenance and peak performance, including:

  • All aftertreatment maintenance and Diesel Particulate Filter (DPF) cleaning;
  • All scheduled transmission and scheduled axle maintenance;
  • All scheduled engine maintenance and valve adjustments;
  • All scheduled chassis maintenance;
  • Alternator coverage; and
  • Regular 74-point inspection and oil analysis.

Customers may also add optional services. Working through Mack’s dealer network in the U.S. and Canada means all repairs and service, including advanced diagnostics and warranty work, can be done at one location by certified Mack technicians.

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