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Unscripted

Navistar answers the big service, support questions

Jason Morgan is the editor of Fleet Equipment. He has more than 15 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

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Welcome to the first part in our two-part video interview series with Navistar’s aftersales leadership. Uptime has long been a tent-pole market strategy for Navistar that has been backed up by big investments over the past several years. Now as we (hopefully) enter the post-pandemic world, we can turn our attention to pressing service challenges that are as formidable as they are familiar. Service trends, the technician shortage and meeting parts and service demands were the talking points when I sat down with Joe Kory, senior vice president of aftersales; Chintan Sopariwala, group vice president of parts; and Mark Reiter, vice president of service, all with Navistar, parent company of International Trucks.

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So consider part one of our conversation as the topics of today. The need for truck service and support continues to roll large. Navistar’s aftersales leadership gives us the rundown of what’s being done today to tackle trucking’s toughest service tasks.

Watch the video above for all of the truck service and support insight, and then here’s part two of our conversation when we talk about the latest service technology and the impact of electric trucks:

No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world.

Bookmark the Fleet Equipment Unscripted page to catch all of our Unscripted episodes, and subscribe to our newsletter by clicking here to have the latest news and in-depth trucking stories delivered straight to your inbox.

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Fleet Equipment Unscripted is sponsored by Hendrickson.

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