Navistar leverages integrated technology

Navistar leverages integrated technology, increases customer satisfaction

Bill Kozek Navistar
Bill Kozek, president of Navistar’s North America truck and parts business

Navistar has been continuing to work on integrating vehicle technology to help its customers deal with the demands of government mandates—and handle the other issues related to delivering freight in today’s competitive climate.

According to Bill Kozek, president of Navistar’s North America truck and parts business, “We are thinking harder and working more collaboratively with suppliers and customers concerning the role of new technologies that can be utilized to help customers every day to deliver industry-leading vehicle uptime.”

Kozek pointed to Navistar’s OnCommand Connection offering, which provides its customers with real time maintenance solutions to their maintenance needs and takes it much further.

“We want to turn traditional diagnostics into prognostics that anticipate and prevent problems,” he explained. “The goal is to move unplanned downtime into scheduled maintenance in real time. After using our remote diagnostics for six months, one of our fleet customers experienced a 28% reduction in down days and a 31% reduction in repairs, equating to $2,000 a day in savings. And, we are only scraping the surface of the capabilities we can offer as we continue to evolve our OnCommand Connection offering.”

Kozek goes on to say that in addition to minimizing unscheduled downtime, OnCommand is a non-proprietary system that customers can use with their current telematics providers, allowing customers to leverage OnCommand Connection for all their trucks, not just International. Our diagnostics portal helps tie together the whole system, the shops, the dispatch and the driver, seamlessly.

“Customers also have to deal with hours-of-service [HOS] and compliance, safety, accountability [CSA] mandates, and we can help them by integrating technologies into the original equipment so the customer doesn’t have to modify sub-systems of our trucks,” Kozek notes. “We offer integrated solutions versus having to add things to enhance the customer experience.”

Fuel economy is king

When it comes to helping fleets get the best return on their investments in equipment, Navistar trucks provide several solutions. Kozek states, “Fuel economy is king, which means our customers need to spec their vehicles for their application and we are here to work with them, as well as our suppliers, to improve on those set of components and deliver a better return for our customers. There are four areas we are working on for our customers: Uptime; lighter weight components; fuel economy; and driver focused solutions. Lighter weight components will provide our customers with more payload and driver focused solutions create ease of operation. We offer our customers a cab that is purpose-built, with best-in-class visibility, aerodynamics and easy to navigate interior components.”

Navistar DuraStar

Kozek talks about how the Navistar DuraStar fits its niche application:

“The DuraStar is a daily truck to do your job, with a wide cab and great visibility offering ease of operation. And, whatever you need, we have a solution for you. The DuraStar has a wide range of applications, with more configurations than our competitors. This vehicle also comes standard with Diamond Logic, which eases body and component integration and helps medium-duty and vocational operations work smarter, faster and safer, while also preventing drivers from inadvertently damaging valuable equipment. Diamond Logic offers nearly 200 factory-available body integration and driver efficiency features, plus the ability to customize infinitely more vehicle functions.”

Kozek adds, “Ultimately, we want our customers to have choices and also experience the highest level of uptime in the industry. All our International trucks are supported by more than 750 dealer locations and the best after-sales support in the industry. We continue to work with our suppliers to further expand our wide range of applications and provide our customers with more choices.”

You May Also Like

Volvo announces plans for hydrogen ICE trucks on-road testing

Customer tests for Volvo hydrogen combustion engine trucks will start in 2026, with orders starting by the end of the decade.

Volvo-Hydrogen-ICE-rendering

Volvo Trucks announced that on-road testing for the hydrogen trucks it is developing will begin in 2026. The company said the commercial launch of these trucks with combustion engines that run on hydrogen is planned towards the end of this decade.

“Trucks where the traditional internal combustion engine remains but runs on hydrogen will have the same performance and reliability as our diesel trucks, but with the added benefit of potentially net zero CO2 emissions well-to-wheel," said Jan Hjelmgren, head of product management and quality at Volvo Trucks. "They will be a valuable complement to our battery electric trucks, which have been on the market for several years.”

Freightliner M2, SD Plus Series launch updates its medium-duty truck offering

Freightliner introduced the new Plus Series–enhanced versions of its M2 and SD models, including the M2 106 Plus, M2 112 Plus, 108SD Plus, and 114SD Plus. The enhanced models provide a major update to the interior and electrical systems of the M2 and SD models. The OEM noted that the Plus Series is designed to

Freightliner-MD-SD-Plus-Series-1400
Truck cruise control technology that looks at the road ahead

If you’ve ever visited the Northeast region of the country, you’ve most likely encountered intimidating terrain. The winding roads. The steep hills. The intricate routes that challenge any seasoned driver, and, most recently, advanced cruise control systems that aim to improve fuel efficiency and driver comfort.   Related Articles – Four ways A.I. can help cut

Four ways A.I. can help cut diesel fuel costs

The fluctuation of fuel prices has made it more challenging to operate day-to-day. Drivers get paid by the mile, and, when fuel costs go up, margins shrink, impacting how fleets profit and pay their employees. Intelligent technology can lessen the impact of high prices by improving overall fuel efficiency. Related Articles – New ways to

trucking-technology-hacking
Peterbilt GM Jason Skoog charts today’s truck support, tomorrow’s truck solutions

Peterbilt made headlines recently when it became the first major North American OEM to open orders for an electric truck, the Peterbilt 220EV. In this exclusive interview, Peterbilt General Manager and PACCAR Vice President Jason Skoog details the technology investments that are keeping fleets productive during this year’s trying pandemic and laying the groundwork for

Peterbilt General Manager PACCAR Technology Electric Truck

Other Posts

ATA Truck Tonnage Index declines 1.2%

ATA Chief Economist Bob Costello cites continued market softness, potentially leading to reduced industry capacity.

transprotation-market-generic
Navistar releases decarbonization update in 2023 sustainability report

Navistar said the report also looks at its commitment to sustainability through environmental initiatives, human rights due diligence and more.

Navistar-2023-sustainability-report
Scania opens orders for autonomous mining trucks

Scania’s 40-tonne autonomous heavy tipper for mining available to order, and the 50-tonne model to follow shortly afterwards.

Scania-autonomous-mining-truck
FTR: Truck orders exceed recent trends in May; vocational sales stand out

Not only are orders up m/m and y/y, FTR said this level is above recent demand trends and 2% above the average for May over the past decade.

FTR-May-Preliminary-Class-8-orders