Navistar details mission to maximize customer uptime

Navistar details mission to maximize customer uptime

Navistar announced its new mission centered on maximizing customer uptime, illustrating the company’s shift toward the future and its renewed emphasis on keeping customers’ trucks on the road.

“Uptime means more than designing and building trucks to stay on the road longer,” said Bill Kozek, Navistar president, truck and parts. “It’s our renewed commitment to the industry to deliver innovation, tools and services that keep our customers moving.”

Uptime is a commitment built on multiple levels, said Navistar. Emotionally, uptime speaks to the mindset and obligation of our dealers and employees as they deliver on the promise of keeping customers’ trucks up and running, the company said. Rationally, uptime speaks to what International Truck can offer its customers.

The truck OEM detailed those offerings below:

  • Truck design and approach to integration—Navistar’s team of engineers collaborate with the industry’s most trusted and proven component suppliers to design vehicles with superior performance, said the company.
  • Manufacturing—Navistar stated that it puts tremendous rigor around its processes at its manufacturing facilities, using real-time quality metrics and progressive quality validation. Each vehicle goes through a comprehensive quality control process throughout assembly to ensure vehicles leave the plant defect-free.
  • Parts and Service—International Truck has the industry’s broadest, most capable parts distribution and dealer network with more than 800 service locations, more than 10,000 trained technicians and over 8,000 service bays to keep customers on the road, according to the manufacturer.
  • Technology—Navistar has enhanced its capabilities in technology-driven uptime with OnCommand Connection, an open architecture remote diagnostics system that provides customers visibility to the health of their entire fleet through a single portal.

“Uptime is a pledge by our people to deliver beyond expectations, and it’s their drive to be better every day,” Kozek added. “The entire International team has an unrelenting passion for delivering on our mission of uptime.”

Learn more about Navistar’s mission at www.navistar.com.

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