Navistar has launched International 360, a service communications and fleet management platform that provides transparent communications with the International service network, with an interface that supports all-makes fleets.
International 360 is integrated with more than 24 telematics service providers through the power of OnCommand Connection, Navistar’s advanced remote diagnostics platform, which gives fleets visibility into vehicle health, location data and more. It also has full integration capability with customers’ existing fleet maintenance software providers, fleet management companies and other providers, so that customers can receive International 360 data through their existing systems. It also supports all-makes fleets within one solution, with no per-VIN surcharges.
Navistar touted the service management platform’s top features:
• International 360 provides up-to-date service status updates delivered through the portal, email, or integrated third-party system to keep fleets informed, along with a complete VIN-based service history and complete communication history for each repair order.
• Custom APIs help fleets integrate International 360 data and communication streams into their existing fleet management systems. VIN-level data from these systems and other sources feeds into one source of information, accessed with one username and password.
• Integration with OnCommand Connection advanced remote diagnostics provides visibility to fault details, recommended repair plans, and more, helping to prioritize when and where vehicles get serviced. Access to the estimated time of completion allows fleets to better plan for vehicle pickup.
• International 360 accommodates online service requests, communications, estimate approvals and more. Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand. And customer profiles ensure the entire service network knows the unique service expectations of every fleet.