Old Dominion Freight Line was named the overall winner of the Mastio Quality Award for national less-than-truckload carriers for the 10th year in a row. Old Dominion topped the list of 25 LTL carriers assessed in the annual survey by Mastio & Company.
Mastio’s study measures 35 key attributes to determine its “Top Value” index score. Old Dominion ranked No. 1 in 33 of the 35 attributes, including “shipments delivered with no damages,” “shipments picked up when promised,” “shipments delivered when promised” and “customer service personnel respond to my needs in a timely manner.”
“A decade of Mastio naming Old Dominion as the top quality national LTL carrier is a tremendous distinction and a testament to our people. With our 99+% on-time and damage-free record, this recognition is a direct result of our employees working to get the smallest details right every time,” said Greg Gantt, president and chief executive officer of Old Dominion Freight Line. “We know delivering our customers’ promises equates to building their legacy, and this award shows that our customers trust Old Dominion to strengthen their relationships with their customers.”