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Are you capturing the right data to support warranty claims?

You likely have service information gaps. Here’s what you can do about it.

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Finding your focus in the noisy world of service telematics

Here’s the thing about service data: There’s a lot of it. Remote diagnostic systems throw all sorts of fault codes—by some accounts there are more than 5,000 fault codes that can put a truck on the side of the road. On top of that, they also report plenty of yellow- and green-coded fault codes. (What

Vetting vendors: Top tips for selecting your service providers

There’s no shortage of service providers in the trucking industry. To ensure that you select the right service for your fleet, we polled our panel of service provider professionals to ensure you ask the right questions. “The vetting process for outside providers is fairly simply but does take time to properly understand, ‘Who do you

Velociti Inc. technology support and maintenance services
How fleets can take advantage of outsourced service offerings

Today’s trucking industry moves at a rapid pace, bringing new technology, new spec’ing options and new data points to delve into. That means more strain on your maintenance service operations. While some fleets prefer to keep service in-house, many fleets need a helping maintenance hand. Equipment complexity, difficulty diagnosing issues and a shortage of technicians

Volvo Premium Maintenance
Integrated heavy-duty truck service data

You’re already collecting a huge amount of truck service data—the problem is that it’s often siloed. It’s like filling up four kiddie pools instead of a nicely constructed in-ground pool in the backyard. To improve your service operation, you’re going to need to mix all the data together to see what insight bubbles to the

GPS Insight receives investment from Bregal Sagemount

GPS Insight announced that is has received an investment from Bregal Sagemount. “GPS Insight is excited to formally partner with the Bregal Sagemount team, whom we have had the pleasure of knowing for many years,” said Rob Donat, GPS Insight’s founder and chief executive officer. “We have grown rapidly since our founding in 2005 and

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PeopleNet announces partnership expansion with J.B. Hunt Transport

PeopleNet has announced a two-year extension of its partnership with J.B. Hunt Transport Services, Inc. The partnership gives J.B. Hunt and its fleet of more than 13,000 trucks access to PeopleNet technologies such as the cloud-based ConnectedFleet platform and its integration with the CoPilot Truck in-cab navigation system from ALK Technologies. “During our time with

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Labor estimating: Managing costs is reliant on shop efficiency, data accuracy

It’s probably not a surprise to learn that labor costs account for a sizable portion of a fleet’s total cost of ownership (TCO). What you may not know is that you are not alone if you don’t believe you have a complete and comprehensive understanding of those costs. That conclusion was made clear recently when

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Haney Truck Line uses maintenance management software to effectively address the needs of its fleet

Five years ago, handwritten information on the maintenance of the Haney Truck Line fleet was the norm, says Scott Kessinger, service and parts manager. “Today,” he states, “maintenance management software is enabling us to more effectively manage 450 tractors and 1,500 trailers in three shops.” Headquartered in Yakima, Wash., Haney Truck Line is one of

Haney Truck Fleet Profile
Warranty administration & contract maintenance

Effective warranty administration, says Derek Messulam, vice president of channel sales at Decisiv, starts with an understanding of warranty coverage going into a service event.