Freightliner Trucks fleets can access the Alliance Service Advantage (ASA) program’s preventive maintenance, predictive maintenance, emergency repair, inspection compliance, record keeping and tire management services. Options include vehicle washing, substitute vehicles, licensing/permitting, fuel tax reporting and other programs. Programs from ASA include Express Assessment where a certified technician will assess a vehicle problem within two hours of the initial service write-up.
ASA also offers ServicePoint, a 24-hour express service for certain repairs in conjunction with TravelCenters of America and Petro Stopping Centers. The service can include minor work, including repairs under warranty, brakes, electrical, heating and AC repairs and DOT inspections.
Through Freightliner’s parent company, Daimler Trucks North America (DTNA), a network of Elite Support Certified dealers has agreed on new criteria for ongoing certification. Included are enhanced tracking standards for Express Assessment, improved stocking of critical parts, and web-based staff training.
Elite Support Certified dealer certification takes an average of eight months and covers orientation for dealership managers, completion of a self assessment and a two-day Elite Support boot camp, a three-day Continuous Improvement Coordinator course, and validation of standards by an independent company. Participating dealers are also required to complete quarterly continuous improvement events and monthly audits along with specific metric tracking, as well as an annual recertification.
Kenworth Truck Co.
Peterbilit Motors Co.
Fleets operating Kenworth and Peterbilt models can opt for the PACCAR Parts Fleet Services Program, which offers customizable tools, including consolidated billing, management reports, 24/7 web access and price verification. The program includes CONNECT, a fleet maintenance, parts inventory and shop management software system that has features for parts and labor rates, and configurable work order screens.
The Computerized Maintenance Management System (CMMS) software offered by the PACCAR Parts Fleet Services Program can be used to track purchases from suppliers, compare costs, select parts for automatic replenishment and measure inventory trends in single or multiple locations. Tracking capabilities include information on stock, outstanding PO items and parts usage by VMRS code or part number.
Real-time reporting in CMMS for purchasing functions includes purchase order history and an inventory summary. It also enables tracking of core and warranty claims and setting of flat rate and fixed rate pricing. The online CMMS software also helps manage scheduled maintenance and can generate reports including a repair cost summary by unit, service reminders by customer or unit, work order histories and PM history and parts consumption by vehicle.
The OnCommand program from Navistar for International Truck customers is a package of customer tools and support services backed by the OEM’s commercial dealer network. The solution includes:
- OnCommand Fleet Charge;
- OnCommand Parts Information;
- OnCommand Parts Return Program;
- OnCommand Preventative Maintenance;
- OnCommand Service Information;
- OnCommand Service Partner;
- OnCommand Education; and
- OnCommand Emergency Breakdown Service.
Also included is access to emissions-related publications through Navistar’s subscription-based portal and diagnostic information for engines, instrument panels and electrical systems.
Mack Trucks and Volvo Trucks are offering separately branded versions of the ASIST web-based service management platform developed for the company by Decisiv Inc. Mack ASIST and Volvo ASIST let service providers provide estimates for approval and access specific fleet requirements, including vehicle-specific data on recalls, warranty coverage, repair plans and pricing. Fleets can use the system to authorize service, share information and options and receive status alerts during a service event.
ASIST capabilities include a complete history of time-stamped communication with service providers and an electronic folder with VMRS-coded maintenance or repair operation details, and documentation of estimates, pictures, repair orders and invoices.
Also using a version of the Decisiv Service Relationship Management platform is the WheelTime independent truck repair network of truck parts and service providers with nearly 200 locations in the United States and Canada. Each of the service providers in the WheelTime network started in the industry as a Detroit Diesel-Allison distributor.
WheelTime providers all utilize the LINQ nationwide customer-service platform to ensure that fleets get consistent levels of service and hours of labor per repair or service. With LINQ, WheelTime locations provide estimates and standard repair operation definitions based on established service profiles that include pricing and maintenance preferences. Customized maintenance services offerings can include, but are not limited to DOT and customer specific inspections, PMs, engine tune-ups, component adjustments and repairs and system tests.