SmartDrive Systems recently released the results of its customer scorecard. The company recently surveyed its customer base to uncover how its services and solutions ranks in a range of categories, including overall value, service, support, timeliness, flexibility and more. Customers responded based on a letter grade scale—with A being the highest and F the lowest—and gave SmartDrive high marks across the board, according to the company.
“Our team—consisting of customer success professionals, safety specialists, video analysis experts and engineers—is keenly focused on innovation and servicing our customers unlike anyone else in the transportation and logistics industry,” said Steve Mitgang, chief executive officer of SmartDrive. “Our mantra is to put customers first and continue to offer the best-in-class solutions. Our team does not rest until our customers get the results we promised. This report card is a testament to the impact SmartDrive’s video-based safety program continues to have on customers and we plan to use the findings as a benchmark for SmartDrive moving forward.”
The majority of SmartDrive customers graded the company top in its class across a number of key business areas, including the following:
- Value and program support—Customers repeatedly gave SmartDrive high marks based on the value and support its program delivers, including collision frequency reductions, exonerations, coaching and installation services, it reported.
- Customer service—The company received the highest grade across the board for customer service including responsiveness, availability, and knowledge, it reported.
- Video availability and decision-making—A key technology differentiator for SmartDrive, customers were very satisfied with the program’s speed to deliver video, enabling timely decision making for exonerating drivers, rewarding good driving performance and evaluating risk, it reported.
- Delivery of new capabilities—Customers also gave SmartDrive strong marks for delivering on its product roadmap and new capabilities related to its technology platform, it reported.
- Flexibility—SmartDrive’s offering ranked high for its flexibility, including custom safety scoring and configurable hardware, it reported.
“SmartDrive consistently captures risky driving performance and provides insights that enable fleets to coach drivers on their performance, causing the frequency of collisions to be reduced—it’s what our analytics prove every day,” said Slaven Sljivar, vice president of analytics at SmartDrive. “Our customers typically reduce collisions by 8.2% for every 10% reduction in their SmartDrive safety score and across the fleet, they are achieving a reduction in their collision frequency by up to 70%. These are extremely valuable data points that directly correlate with the service and solution rankings we received on the customer scorecard.”
In order to maintain its high marks for superior customer service and offerings, SmartDrive unveiled its ‘SmartDrive Promise,’ the company said. This promise signifies the company’s “continued efforts to provide customers with the most innovative solutions, the best service and results that truly make a difference within the video-based safety program category,” the company said.
“We are here to help fleets improve driving skills, lower operating costs and deliver value that is meaningful and indispensable—it’s in our DNA and our promise further supports what we do and what we’re about,” Mitgang said. “As a culture, this mission also extends to our talent—acknowledging their ability and effort to always put customers first and foremost—and is central to bringing our Promise to life.”
For more information on SmartDrive Systems, visit www.smartdrive.net.
