Tackling the new demands of on-site vehicle service

Tackling the new demands of on-site vehicle service

Even before COVID-19, performing on-site service was never the same as rolling a truck into a bay.

“There are certain things that go into doing a job in a mobile situation that you have to be cognizant of,” said Ed Peterson, chief executive officer of Wrench, a mobile vehicle maintenance and repair solution that brings service directly to wherever the vehicle happens to be. “We tell our technicians that they have to check three boxes before they can do the work: One: is it safe for the technician? Two: is it safe for the vehicle? Three: is it safe for the environment? We have processes that step through those.”

That first criteria has become more complicated in the midst of the pandemic, as PPE, best hygiene practices and social distancing all come into play for technicians, fleets and truck drivers. The Uber-like, on-demand truck service provider didn’t waste any time in launching a contactless maintenance and repair offering to help keep fleet vehicles operating safely.

To find out how Wrench and its technicians are tackling fleet service needs in the toughest of times, I connected with Ed to talk safety protocols, meeting service expectations and staying productive. Watch the video above for all of the insight.

What’s on-demand service?

I had that same question when I first connected with Ed in March just before the pandemic shutdown. It is very much an Uber-like experience where you order a technician to service the vehicle. While that in and of itself has power, it’s the platform’s muscle that adds streamlined functionality.

“We have built a conversational AI engine that allows us to diagnose a vehicle without seeing it,” Peterson said. “Our goal is to diagnose a vehicle in six questions or less. Whatever the problem is, everyone is going to describe it differently, so it comes down to: how are we going to walk someone through the decision tree? Then, using statistical probabilities, we narrow the answers down to what we think is the actual diagnosis.

“And because our technicians are then on-site to service the vehicle, we have data that comes back that tells us exactly what was wrong with the vehicle and our system keeps getting better,” he said.

For fleets, Wrench offers both preventative and emergency maintenance services and integrates a wide supplier partner network to meet service demands, with a current focus on light- and medium-duty trucks.

Click here for a full listing of Wrench’s available markets.

You May Also Like

Stertil-Koni adds Optimized Distributor Partners to its North American distributor network

ODP is a Commerce City, Colorado-based automotive equipment distribution and service company

Stertil-Koni recently announced that it has added Optimized Distributor Partners (ODP), a Commerce City, Colorado-based automotive equipment distribution and service company, to its North American distributor network.

The company is headed by brothers Jeff and Tim Murray, and has a commercial sales specialist, Matt Elder, who will focus on the Stertil-Koni product line.

Mitchell 1 updates TruckSeries with quick ABS, engine and transmission identification

The company says this can help technicians quickly locate and identify the system control module when a truck is brought in for service.

Fullbay and Dieselmatic roll out end-to-end marketing analytics

The analytics come from the integration between Fullbay’s shop management software and Dieselmatic’s digital marketing services.

Tech Tip: Don’t wait to prepare for winter

In some parts of North America, it’s already time to break out the shovels and ice scrapers. While the first snowfall brings excitement for some, for the people at the wheel of North America’s trucks, it’s time to get ready for what’s to come. Keeping things safely rolling through the cold months means getting prepared

FleetPride acquires Raney’s Truck Center in Florida

Raney’s Truck Center has been an integral part of the Ocala community for more than 66 years, according to the press release.


Other Posts

Fuel Efficiency Faceoff finish line

Now we come to the answer to the question that started it all:  How fuel efficient can a new truck driver be? Related Articles – Daimler Truck N.A. adds eCascadia trucks to its logistics fleet – Peterbilt marks 750,000 trucks assembled at Denton facility – ACT Research: Used truck prices stabilize in October As we

Five truck trend takeaways from November

The biggest stories from November focused on the latest truck trends, all in one place.

Clarience Technologies brings Fus1on data platform to trucking fleets

The company also initiates development of Fus1on 2.0, aiming to enhance digital fleet solutions.

What’s the future of natural gas, hydrogen internal combustion engines?

The emissions air needs to get cleaner but the equipment strategy toward greater sustainability remains murky. Let’s clear the air.