Tackling the new demands of on-site vehicle service

Tackling the new demands of on-site vehicle service

Even before COVID-19, performing on-site service was never the same as rolling a truck into a bay.

“There are certain things that go into doing a job in a mobile situation that you have to be cognizant of,” said Ed Peterson, chief executive officer of Wrench, a mobile vehicle maintenance and repair solution that brings service directly to wherever the vehicle happens to be. “We tell our technicians that they have to check three boxes before they can do the work: One: is it safe for the technician? Two: is it safe for the vehicle? Three: is it safe for the environment? We have processes that step through those.”

That first criteria has become more complicated in the midst of the pandemic, as PPE, best hygiene practices and social distancing all come into play for technicians, fleets and truck drivers. The Uber-like, on-demand truck service provider didn’t waste any time in launching a contactless maintenance and repair offering to help keep fleet vehicles operating safely.

To find out how Wrench and its technicians are tackling fleet service needs in the toughest of times, I connected with Ed to talk safety protocols, meeting service expectations and staying productive. Watch the video above for all of the insight.

What’s on-demand service?

I had that same question when I first connected with Ed in March just before the pandemic shutdown. It is very much an Uber-like experience where you order a technician to service the vehicle. While that in and of itself has power, it’s the platform’s muscle that adds streamlined functionality.

“We have built a conversational AI engine that allows us to diagnose a vehicle without seeing it,” Peterson said. “Our goal is to diagnose a vehicle in six questions or less. Whatever the problem is, everyone is going to describe it differently, so it comes down to: how are we going to walk someone through the decision tree? Then, using statistical probabilities, we narrow the answers down to what we think is the actual diagnosis.

“And because our technicians are then on-site to service the vehicle, we have data that comes back that tells us exactly what was wrong with the vehicle and our system keeps getting better,” he said.

For fleets, Wrench offers both preventative and emergency maintenance services and integrates a wide supplier partner network to meet service demands, with a current focus on light- and medium-duty trucks.

Click here for a full listing of Wrench’s available markets.

You May Also Like

Goodbye winter, hello fleet maintenance!

We welcome spring with a breath of warm, allergen-filled air, as we dig into maintenance needs that are easy to overlook as we leave winter.

May-FleetPride-Uptime-Chris-Coleman-winter-spring-maintenance

The chill is gone from the air, now replaced by torrents of rain and pollen; ladies and gentlemen, winter is gone and springtime is finally here. No more shoveling snow or salting the sidewalks, you can get back to grilling and mowing the lawn. But isn't there something you feel like you might be forgetting?

Schaeffler, ATSG partner to support technical education

Schaeffler will provide education support to ATSG members, which has offered information to transmission technicians for nearly 40 years.

How to prepare for CVSA’s International Roadcheck 2024

Routine procedures for brake systems, service brakes and tires that can help prevent critical issues flagged during inspections.

Bendix-Drum-Brake-Maintenance
U-POL Raptor rubberized undercoating

Kevin Lewis of U-POL shows how to apply Raptor Rubberized Undercoating, a product that protects against rust and stone chips.

U-Pol-raptor
Rislone releases DEF Crystal Clean

The company says this product scrubs away crystal contaminants from the selective catalytic reduction (SCR) systems of diesel vehicles

Rislone-DEF-Crystal-Clean

Other Posts

From the Show Floor: Combustion engines in the future, funding sustainable trucks

A new HD brand, an autonomous truck, a timeline for ICE technology, resources to help fleets decarbonize and more from ACT Expo.

EP-3-2024-ACT-Expo-From-the-Show-Floor-Volvo-autonomous-truck-hino-hexagon-purus-turn-rce-ev-truck
Volvo answers questions about its new autonomous truck

Volvo gives additional details on its newly announced autonomous truck, and the technology behind it.

From the Show Floor: Electric truck technology, enforcing CARB regulations

How will CARB regulations be enforced? What is the state of current and future EV trucking technology? We ask experts to get answers for you.

ACT-Expo-From-the-Show-Floow-Supertruck-2-Kenworth-International-truck-emv
From the Show Floor: Timely decisions on trucking decarbonization

ACT Expo is back, and we’re covering it for you. Let’s kick things off with new technologies and new regulations.

Cummins-EP-1-2024-ACT-Expo-From-the-Show-Floor-truck-hydrogen-natural-gas-engine-x15n