Have dealer service writers ‘swollen’ unnecessary service needs?
Recently, a well-season VP of Maintenance took his personal pickup truck to the dealership when for routine service. During the visit, he also asked about a TPMS sensor replacement, but the cost was $300 plus. This VP knew that this was a tad “salty,” which in the northeast means expensive. Yet, it was a respected
To perform maintenance in-house or outsource? That is the question.
Historically, fleets have weighed the benefits of doing in-house maintenance versus outsourced maintenance. As equipment has become more sophisticated and complex, it has changed the decision-making process. Warranties and OEMs “We use Volvo trucks and we use Volvo dealers around the country because we have purchased extended warranty programs,” began Peter Nativo, director of maintenance
TCO: Knowing your numbers is smart business
You hear a lot these days about the total cost of ownership (TCO). We wanted to know how fleets are doing the math to make sure they are keeping costs in check and getting the best value out of their equipment. Determining TCO According to Darry Stuart, president and chief executive officer of DWS Fleet
