Good, better, best parts—finding what fits your needs
The array of aftermarket part options runs the quality gamut from “it’ll work” to “it’ll last.” To determine the right part fix for your job, Corneliu Bogdan, Eaton’s director of aftermarket product strategy, recommends looking a few key metrics. “The age of the vehicle and the expected retention period for the asset has to be taken
How the right data can increase your chance of a successful warranty claim
A truck’s warranty is like a ticking clock, with only a short window of time for a part’s fault (if it has one) to reveal itself. There’s little more frustrating than having a 45-day warranty and having something break on day 46. Adding to the complexity of the process is the need to do everything
A look at the warranty process
Many OEMs offer multiple processes for warranty claims depending on the type of fleet that is filing the claim. Smaller fleets can work with a local dealer who files a claim on behalf of that fleet, requiring minimal knowledge or input from the fleet; while larger fleets with their own warranty department will have the
Reducing downtime and lowering costs at Bruckner Leasing Company
To improve its ability to manage 200 to 250 new service and repair cases each day at 24 locations in six states, Bruckner Leasing needed a means of communicating more effectively and efficiently. The division of Bruckner Truck Sales, headquartered in Amarillo, Texas, is a member of the Mack Leasing System, the Volvo Leasing System
Mack offers Lytx DriveCam as pre-wire option on Granite trucks
Mack Trucks announced that a pre-wire option for the Lytx DriveCam video telematics system will be offered in the Mack Granite model. The pre-wire option was previously available in the LR and TerraPro trucks. “Expanding the Lytx offer to our Granite model means customers with on- and off-road vocational applications have access to the latest
Creature comforts: Driver needs are the focus of the latest cabs and sleepers
If the latest Class 8 on-highway models from truck manufacturers have one thing in common, it’s that the driver’s point of view was central to their design. “We started with driver clinics several years before our new LT Series models were introduced,” says Jim Nachtman, product marketing director of on-highway trucks at International Trucks.
Mack offers Mack Granite with raised ride height for underbody scrapers
Mack Trucks announced that it will offer the Mack Granite Axle Forward model with an option for increased ground clearance for underbody scrapers. For this option, Mack raised the ride height 6 in., providing 21 in. of ground clearance for underscraper, allowing it to articulate a full 45 degrees, Mack said. This model maintains the
Mack details GuardDog Connect improvements, expands Mack Over the Air
Mack Trucks has fully launched Mack Over the Air, a remote service that enables customers to update software remotely without disrupting their schedules. Mack originally announced Over the Air in September of 2016, and thus far has made it available to 20 customers and about 3,500 vehicles. Mack says that so far the average time for
Mack announces enhancements to Granite MHD model
Mack Trucks announced several enhancements to its Mack Granite MHD model. The enhancements include: A lower horsepower option: 330 HP with 1000 ft./lbs. of torque, as opposed to the standard 350 HP with 1150 ft./lbs. of torque. This power is delivered via the standard MHD powertrain of a Cummins L9 engine and an Allison 3500
Mack Trucks, Sears Seating co-develop seating options for Anthem, Granite
Product design teams from Sears Seating and Mack Trucks have co-developed a unique seat for Mack’s Anthem and Granite trucks. The companies say they prioritized driver comfort and safety in the design, which features longer seat cushions, taller seat backrests and adjustable bolsters. “By working with our customer to produce seats that offer operators greater
How the Mack Anthem aims to stand out from the pack for fleets and drivers
The CB crackled to life to a chorus of questions. “What is that?” “Is that a Mack?” “Can I trade you my truck for yours?” “How can I get me one of them?” Jonathan Randall’s smile couldn’t get any wider—this was exactly the reaction he hoped for when Mack set out to redefine its Class
Slow it down: How maximum torque at lower RPMs can lead to fuel efficiency gains
Engines have become more efficient over the past few years, and yet engine manufacturers are still finding ways to squeeze additional efficiency out of their diesel powerhouses. As an example, for model year 2017, Volvo Trucks North America added a turbo compounding option for its D13 engine, and Mack Trucks also began to offer turbo
