Combating cyber attacks with the right security practices
Cyber attacks have increased dramatically over the past year. In fact, 2020 set a record for the number of cyber attacks, and the headlines keep coming. Whether it’s last year’s SolarWinds attack or more recently the Colonial Pipeline ransomware attack–the threat is real. For many businesses, including fleets and truck service locations, it’s not so
Beginning truck service benchmarking
Heavy-duty truck shop benchmarking aims to analyze shop through-put to improve your service processes. Moving trucks in and out of bays faster is one thing, but making sure that you aren’t doing at the expense of high-quality repairs is the real challenge. What you don’t want are comebacks. It’s bad for the fleet and bad
The truck ECU issue amplifying service headaches (and how to avoid it)
There’s a little-studied phenomenon, known as the “cross-your-fingers-and-hope-to-God-it-works” event, that occurs among the small but passionate population of people who prefer to build their own personal computers. It takes place when swapping out one part, such as the graphics card or the hard drive, for another part. The user is sure it’s compatible. They’ve checked
Right here, right now: Busting three myths about remote diagnostics
Here’s a riddle for you: If time is money and timing is everything, what would it mean to your fleet to save a big ol’ sack full of cash on truck maintenance? In the words of the Red Rocker himself, Sammy Hagar, on Van Halen’s 1991 hit Right Now: “It means everything.” That is what
The devil is in the truck service data details
When it comes to making truck service calls–it’s easy to shoot from the hip. You can lean on your years of experience and equipment knowledge to make a call about a repair or determine why your repair costs might be climbing. And you might be right, but what if you’re wrong. Leveraging truck data can
Noregon releases JPRO Professional update
Noregon has released its first major update of 2021 for JPRO Professional. JPRO is an in-shop diagnostic and repair tool that allows fleets and repair facilities to triage, diagnose and repair all makes and models within a single application. The company says the focus of this update is to ensure technicians have all the tools
What’s the biggest advantage in reducing truck downtime?
The right tools can get you the right information and cut out the root cause guess work when you need it most. The fact of the matter is the biggest advantage of having the right diagnostic and repair solution in a fleet shop is the uptime it generates. These tools permit thorough repairs, which lead
The three reasons you should be using VMRS
The Vehicle Maintenance Report Standards (VMRS) was established by the Technology & Maintenance Council of American Trucking Associations (ATA) back in 1970. It created a standardized method for recording truck service information, and it comes in three flavors: Three-digit codes provide a high level view into an issue, such as which system is affected. Six-digit
How to capture the right data during truck service
There’s a common saying when talking about capturing truck data: Junk data in, junk solutions out. When you’re making equipment decisions, whether it’s when to buy a new truck, when to do the next PM or when to stock your next round of tires, you can’t just guess–you need to use data to ensure you’re
Predictive truck maintenance: What it is and how to trust it
The truck data that has been amassing over the years from all of the connected trucks on the road has made predictive truck maintenance based on probabilities is a near reality. But it’s not enough to just predict the event — you want to be able to act on it. What if you could catch
How to take advantage of truck data integrations
With so many data points streaming off of trucks, integrating that data to minimize your number of dashboards and maximize your data usage is key, but not something you want to do alone. The data integration process starts with talking with all of your equipment and service providers to bring them to the integration table,
Noregon launches JPRO Technician as a Service
Noregon has debuted a new service to remotely assist technicians with diagnosis and repair work: the JPRO Technician as a Service (TaaS) program. JPRO TaaS is available as a monthly or annual subscription, which provides users with unlimited calls to Noregon’s U.S.-based technicians. Noregon’s technicians are ASE, OE and JPRO certified and have experience in
