Five critical milestones for a successful fleet maintenance program
Buying software maintenance solutions isn’t about buying software just to have it. It’s about what that software does for you: keeping your fleet up and running, safe and compliant, and backed by a shop that’s efficient and cost-effective. Wondering how to reconcile those goals with the task of buying a maintenance system? Join our panel
A hammer doesn’t swing itself: The evolving role of people, technology in truck service
Conal Deedy sits in a dramatically lit conference room within the Volvo Trucks Customer Center. Spotlights shine on technology innovations past, present and future—from today’s over-the-air engine reprogramming to a rarely seen scale model of a Volvo concept truck. As Volvo Trucks’ director of connected vehicle services, Conal is Volvo’s foremost voice on all things
Adding service value with technology and software
Whether maintenance is performed at company shops or by outside service providers, the key question is whether your maintenance choices are resulting in lower costs and reducing downtime. “Effective service programs turn maintenance into a competitive advantage,” says Dick Hyatt, president and chief executive officer of Decisiv. “The most important consideration is that fleets
Providing value: Enabling more effective aftermarket service
In the past several years, OEMs have invested in their dealer networks, launching premium dealer designations, triage truck lanes to address smaller fixes and improving overall service. Let’s take a look at what each truck company brings to the service table. International Truck’s fleet service offerings come under the OnCommand by Navistar banner. For example,
Fleet Advantage releases report on rising costs of maintenance, repair for older trucks
Fleet Advantage has released a report showing the impact aging trucks have on maintenance and repair (M&R) costs, and the savings fleets realize when replacing with newer equipment. The report, “Mitigating Rising M&R Costs for Class-8 Truck Fleets,” also provides various M&R data comparisons, actionable tips to lower M&R costs and can be used by
Fleet tech training: The future is virtual
With more technology being integrated into the daily functions of fleets, it can be hard to find the time and the best training methods to ensure that your staff is properly equipped to service your equipment assets. While technology is a factor creating this dilemma, it is also the solution. Virtual training in all aspects
SelecTrucks launches 24/7 emergency roadside assistance program
SelecTrucks has launched Roadside Select, a new heavy-duty emergency roadside assistance program. This program is powered by Roadside Masters, a 24/7 roadside assistance program for commercial vehicles that currently serves thousands of owner-operators and fleets. According to the company, the services provided to Roadside Select members include: Response times under an hour; Multilingual call centers
Penske Truck Leasing digitizes truck fleet preventive maintenance processes
Penske Truck Leasing announced that it has implemented fully digital and voice-directed truck fleet preventive maintenance processes for its fleet of more than 266,000 vehicles. According to Penske, this digital preventive maintenance approach improves accuracy and consistency while also reducing and eliminating paperwork, and ensuring documentation and compliance with regulations. “Our approach uniquely positions Penske
Noregon updates JPRO Professional, unveils Virtual Truck
Noregon announced the first major update of the year for its in-shop diagnostic and repair solution, JPRO Professional 2018 v1. The release includes an improved NextStep troubleshooting and repair module, an education portal, a virtual truck for hands-on learning, and increased bi-directional tests, the company explained. NextStep underwent enhancements to provide tighter integration with JPRO
Volvo Trucks introduces mobile app for Asist service management platform
Volvo owners using the Volvo Asist service management platform can now access essential case information through the new Volvo Asist mobile app. Volvo Asist is a web-based tool that allows customers to monitor vehicle status, receive electronic estimates, approve repairs, issue purchase orders, and communicate directly with Volvo Trucks’ North American dealer network. “The Asist
Volvo Trucks’ North American dealer network surpasses 100 Certified Uptime Centers
Volvo Trucks’ North American dealer network now consists of more than 100 Certified Uptime Centers. To qualify as a Volvo Certified Uptime Center, a dealer location must be fully proficient in 28 key categories related to efficient service and repair, according to Volvo. They range from consistent use of proven diagnostic tools to workshop organization, as
Mitchell 1 updates TruckSeries with model year 2017 data
Mitchell 1 has completed model year 2017 updates to its TruckSeries truck repair software suite. The web-based TruckSeries application contains labor estimating, diagnostic trouble code procedures and repair information for all makes of medium- and heavy-duty trucks. Mitchell 1 keeps the software current throughout the year with ongoing updates and adds data for the
