Service & Support Archives - Page 6 of 18 - Fleet Equipment Magazine
Collision repair estimating for fleets

No one wants a truck out of commission. It’s one thing when scheduled maintenance sidelines a truck—a good fleet manager is ready for that—but when a collision or unexpected mechanical breakdown puts a truck on the disabled list, it’s often a scramble to get that truck rolling again. Not every fleet operation has its own

Mitchell 1 enhances RepairConnect diagnostic software

Mitchell 1 announced enhancements to its RepairConnect diagnostic truck repair software for all makes and models of Class 4-8 trucks. In addition to engine diagnostic trouble codes (DTCs), users may now access ABS and transmission DTC diagnostic and repair information in a single location through TruckSeries, Mitchell 1’s repair information software suite for commercial vehicles.

Mitchell-1_RepairConnect_TransmissionCode
To perform maintenance in-house or outsource? That is the question.

Historically, fleets have weighed the benefits of doing in-house maintenance versus outsourced maintenance. As equipment has become more sophisticated and complex, it has changed the decision-making process. Warranties and OEMs “We use Volvo trucks and we use Volvo dealers around the country because we have purchased extended warranty programs,” began Peter Nativo, director of maintenance

ryder-shop
Optimizing trailer life and service with doors, lift gates and floors

By nature of their application, trailers tend to spend more time away from the home base than in residence. For that reason, it becomes very important to mitigate the wear-and-tear damage related to cargo shifting, loading and unloading, all of which can have a direct impact on doors, lift gates and floors. You can do

GreatDane
Inland Truck Parts & Service expands service locations

Inland Truck Parts & Service has announced the acquisition of four truck service shops. Last July, Inland acquired Custom Class 8 Truck Service in Grand Island, Neb., and broke ground earlier this month for its new, state-of-the-art facility. Inland expects the existing operation to move into the new facility by the end of 2017, which

International Truck dealers integrate Mitchell 1 TruckSeries

Mitchell 1 announced that its TruckSeries truck repair information has been provided to International truck dealers as an integrated component of Navistar’s EZ-Tech and International Service Portal solution. The company says this is the first step in an anticipated roll-out of TruckSeries to all International dealers across North America. The TruckSeries suite of software delivers

How to get the most out of your fleet’s maintenance programs

“Normally, I am not a predictive maintenance guy, but these days I believe it can be a key factor especially in regards to maintenance of aftertreatment and emission systems,” begins Darry Stuart, president and chief executive officer of DWS Fleet Management Services. “As for preventive maintenance, I contend that ‘prevention’ is only from PM to

Ohio Trailer Repair joins Great Dane AdvantEDGE program

Ohio Trailer Repair, Inc. has signed on as the newest authorized service provider for Great Dane’s AdvantEDGE National Aftermarket Parts & Service program. Ohio Trailer Repair is a full-service trailer repair shop located in Walton Hills, Ohio, just southeast of downtown Cleveland. The company has been in business for 17 years and features a facility

great-dane-logo
Explaining the benefits of outside maintenance providers

“At our core,” begins Jim Lager, senior vice president of sales for Penske Truck Leasing, “we’re certainly a company that has expertise in vehicle maintenance. Companies that operate a fleet to move goods or provide services demand more than just a preventive maintenance program…

Ford introduces Commercial Vehicle Center program

Ford introduces its Commercial Vehicle Center program, which the company says is geared toward providing fleet and commercial customers nationwide with outstanding sales, service and financing at the dealership level. The network includes more than 650 Ford dealers committed to offering commercial customers the vehicles, financing options and service support their businesses need. The Commercial

Tools, training that ensure shops and technicians know today’s advanced trucks

“Today’s trucks are built from such a variety of components that a diagnostic and repair solution covering all makes and models has become a necessity for fleets,” says Shane Gilliam, vice president of sales at Noregon Systems. “Today’s tools need to be standalone solutions for day-to-day use but also integrate with OEM applications for increased

Options for managing outsourced service providers

“Today’s vehicles are equipped with many more sensors and systems than before, which provide very helpful information, However, the tooling, software and training to make good use of that information is complex and potentially very costly,” says Bill Dawson, vice president of maintenance and engineering at Ryder System. “The required investments in shop technology and