Virtual training is here to stay. Now how do you use it?
Part of the very small upside to the pandemic was the advancements in digital tools, or perhaps more accurately, advancements in the people actually using the digital tools we had at our disposal. Virtual training on both the product knowledge and service side of trucking was available, but the pandemic put its usage into high
The role of virtual training going forward
Believe it or not, the trucking industry has actually held in-person events where you could interact face-to-face. It’s been a long-time coming, but as the trucking industry gets back to working in ways that we’ve longed for, none of us—from fleet managers and truck drivers to OEMs, suppliers and dealers—are doing the job the same
Do you hear the truck service problems I hear?
A phone call into the shop goes something like this: Driver: It makes a noise when I let the pedal up.Technician: What pedal? What kind of noise?Driver: The clutch. It makes a weird noise when I let the pedal up. Like a growl sound.Technician: When did it start?Driver: Not sure, I just noticed it. This
Training, retaining the next generation of truck technicians
Headlines across the web announce the challenge of a labor shortage, while truck service shops across the country say: “Welcome to the party.” While we have more company in the battle to find the right people with the right skills, the challenges remain. But remember: many of the benefits you offer a technician to join
Talking technology accessibility for truck drivers, fleet managers
It’s easy to broad brush technology and make it sound like things just happen instantly. But they don’t. The reality is that platform integrations can take a while (years, in some cases) and multiple log-ins are a daily business reality. My stomach drops every time I open a website that asks me for my username
Six steps to make a truck technology rollout a success
The Seattle Seahawks’ All-Pro quarterback Russell Wilson has a saying: “Separation is in the preparation.” When game planning, Wilson is hard to beat, and his record as a top quarterback is a testament. His oft-quoted “preparation” line can be easily translated into business speak. It means when rolling out new technology or a new program,
Noregon revamps JPRO certification program
Noregon has revamped its JPRO Certification program. The program is used to train and certify users on JPRO, the company’s in-shop diagnostic and troubleshooting application. To date, more than 5,000 technicians, students and industry professionals have enrolled in the program, the company noted. The JPRO Certification program features thirteen different learning modules, each focused on
The value of filtration and coolant training
Training and education: they’re foundational to so many industries, including ours. The reasons for this are seemingly self-evident, but nonetheless, thorough training of employees including technicians and drivers is neglected more often than it should be. That’s understandable—trucking is a demanding industry, with constant deadlines to hit, shipments going out and coming in, maintenance and
Podcast: Driver training, retaining and the trucking industry’s ‘oral tradition’
The driver shortage is always a hot topic, and recruiting is only one piece of that; retaining is another. One overlooked aspect of retaining is in training—after all, the training process is the first impression drivers have of your company. To discuss this topic, today’s guest is Jane Jazrawy, co-founder of CarriersEdge. Jane talked about
4 Ways Training Can Help You Succeed During this Time
1. Training Can Provide Consistency Training can help your employees provide a consistent experience to every customer, every time. Your team can leverage shared vocabulary and messaging, consistent processes and policies, and the same baseline knowledge and skills. There are training resources that could help take your team to the next level of professional selling.
Trucksafe Consulting offers fleets a training, compliance solution
Trucksafe Consulting has launched compliance and training services dedicated to helping trucking companies of all sizes navigate DOT regulations, highway safety issues and driver retention. Offering personalized, focused safety and compliance consulting, as well as a library of on-demand educational and training videos via its Trucksafe Academy, Trucksafe says its partnership-based approach is meant to
MPA to host diesel starting system webinar training
Motorcar Parts of America (MPA) will host a live, web-based, Part Smart educational program providing OE level training for the professional technician on Thursday, June 17. The webinar covering Diesel Starting Systems, will be taught by Nelson Davis, ASE L-1 Certified Master Technician. The one-hour live event will be held Thursday, June 17, at 12
