Telematics solutions that can tell you if your truck has a service problem

Telematics solutions that can tell you if your truck has a service problem

Do I have a service problem? Whenever a fault code is triggered or a telematics alert goes out, it’s one of the first questions fleet managers have. Telematics systems are evolving to present information more actionable—providing guidance in the form of prescriptive maintenance—as opposed to alerts that don’t give you much direction. The onus of determining if there’s a service issue, however, is on the OEMs and suppliers as much as it is telematics companies that provide connectivity.

“I don’t think people want raw data because it’s so difficult to understand what’s actionable and what’s not,” said Matt Wilson, general manager of the controls business unit for trailer commercial vehicle systems at Hendrickson. Wilson is on the front lines of the rollout of the Hendrickson Watchman advanced wheel-end sensor technology for trailers. The initial product offering will include trailer tire pressure monitoring, wheel-end temperature and wheel-end vibration data that will be communicated to the fleet through the tractor telematics system pulling the trailer.

“One of the things that we are focused on is using our microcontroller to be able to make some decisions like trying to identify edge events that are true warning,” he said.

Being able to deliver that equipment insight means Hendrickson has to deliver the right data to the telematics service providers. To learn more about how the technology works, the supplier’s role in the evolving field of trailer telematics and how fleet managers can reap the data-driven rewards, I connected with Wilson to learn more. Watch the video above for all of his insight.

No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world.

Bookmark the Fleet Equipment Unscripted page to catch all of our Unscripted episodes, and subscribe to our newsletter by clicking here to have the latest news and in-depth trucking stories delivered straight to your inbox.

Fleet Equipment Unscripted is sponsored by Hendrickson.

You May Also Like

Where we’re at with battery electric trucks

Battery electric trucks are available and charging infrastructure is hard to come by, so where does that leave us?

Freightliner-eM2-electric-truck-unscipted

Let's cut to the EV chase, here's how battery electric truck adoption is shaking out from the view of Rakesh Aneja, head of eMobility, Daimler Truck North America:

"At Daimler Truck, we've been working on zero emission transformation for the last several years, and we are at the point where we have several battery electric vehicle models that are in series production today. We have 10 [electric truck] models in production globally and four in production in the United States. Having said that, at least from our perspective, the transformation is slower than what we would expect and what we would hope."

Demystifying medium-duty battery electric trucks

The advantages and misconceptions of medium-duty electric vehicles for vocational tasks.

mullen-3-medium-duty-electric-truck-unscripted-1400
Decisiv truck service trends: Service activity rises y/y, m/m as AMT service increases

We’re continuing the truck service trends conversation, focusing on Q3 2023 service activity.

decisiv-truck-service-q3-2023-1400
Service training that engages heavy-duty technicians

You have to know where to look for the right video training information that’s safe and accurate.

hendrickson-1400
The secret to heavy-duty truck preventative maintenance success

MTR’s Eddie Lawrence’s insights on avoiding roadside breakdowns and sticking to PM best practices.

moble-transport-repair-preventative-maintenance-Unscripted-1400

Other Posts

Powerfleet, MiX Telematics approved for business combination

The combination is expected to be complete in the first week of April, after which the businesses will be branded as Powerfleet.

Powerfleet-x-MiX-telematics-integration
Fleet Profile: Ryder uses EVs to focus on zero-emissions fleet

Ryder says it intends to give customers an “end-to-end” solution by adding thousands of GM BrightDrop EVs to it’s lease and rental fleet.

BrightDrop-Electric-Cargo-Van-Ryder-Nov-23
NATDA Announces new trailer technology and innovation expo

The inaugural Trailer Tech Expo is slated for February 25-27, 2025 in Reno, Nevada.

NATDA-Trailer-Tech-Expo-combo
Volvo changes truck spec’ing with new VNL

Trim and powertrain packages, why you shouldn’t panic, and the craziest thing I learned about this truck.

Volvo-VNL-Johan-Agebrand-Interview-wide-shot-TMC