Trimble, Navistar team to help streamline the outsourced truck maintenance process
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Trimble, Navistar team to help streamline the outsourced truck maintenance process

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While some fleets manage all of their repairs in-house, many will either outsource all or some of this process to a third-party service provider. In fact, customers who utilize TMT Fleet Maintenance and Service Center solution report that between 30-60% of their repairs are outsourced.

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To enhance the efficiency of how outsourced repairs are conducted, Trimble recently announced an integration with Navistar that connects the TMT solution with its International 360 repair event management solution. This add-on module for TMT Fleet Maintenance creates a seamless integration that connects users to Navistar’s 700 licensed service centers directly from TMT Fleet Maintenance.

This Navistar integration expands on Trimble’s Connected Maintenance strategy, which also features integrations with other third-party service centers such as TravelCenters of America and enables TMT Fleet Maintenance customers to manage these integrated repair events at more than 5,000 service centers throughout North America.

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The TMT/International 360 integration was a focal point of Trimble’s Insight Tech Conference + Expo.

1. Increase Asset Utilization and Limit Downtime

By directly connecting TMT Fleet Maintenance and International 360, users can harness a single system to enter repair requests–both for Navistar and non-Navistar assets–and initiate them more quickly.  This means the repair starts and ends sooner, reducing the amount of time assets spend in the shop and helping you get trucks back on the road faster.

2. Enhance Data Entry and Reduce Risk of Errors

Outsourcing repairs without technology can mean countless phone calls and emails with service centers to get updates on a repair. The integration between Trimble and Navistar eliminates these risks by empowering you to enter and update Navistar repairs all through TMT. By utilizing the integration between TMT and International 360, Knight calculated that they save 10 minutes per repair request entry.

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3. Gain Improved Visibility Into the Repair Event Cycle

The TMT/International 360 integration addresses the need for increased trackability of repairs by enabling users to track and communicate with Navistar service centers for repair events. This helps fleets get a real-time handle on where their trucks are in the repair process and creates an electronic audit trail should any questions or issues arise.

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