So where is the part?! Raise your hand if you’ve found yourself yelling that at some point this year. Supply chain challenges have hit every segment of the trucking industry, and the impact on service turn times might be one of the most frustrating. A lot of that frustration is born from the lack of information. Trucks need unplanned service, it’s a fact of daily fleet life, but why is it that we get a plethora of notifications for something dumb we ordered online and relatively no information on where a truck part is, where it’s going and when it will be there? Clearly it’s important.
And that’s why change is coming to the truck parts world.
“Inventory transparency opens a ton of doors. Now all of a sudden, you can find parts in multiple places; dealers can exchange parts,” said Eric Johnston, consultant, OEConenction. “Since some of these solutions offer real time visibility, you can place an order and they’ll take action on that part immediately.”
Working with OEConnection, Johnston works with parts suppliers, service providers, manufacturers, insurers, and fleets to provide visibility into the service process with technology that takes the guess work of getting the right truck part to where it needs to be. I caught up with Johnston for a conversation on the value of truck part availability, visibility and what fleets should expect from service providers to ge trucks back on the road quickly. Watch the video above for all of his insight.
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