How the heavy-duty trucking aftermarket meets demands

How the heavy-duty trucking aftermarket meets demands

Talking through the latest parts and technology trends impacting the aftermarket.

The heavy-duty trucking aftermarket, like all segments of the industry, is an evolution in progress. From data-driven e-commerce technology to supply chain challenges, the aftermarket has a foot firmly planted in delivering on relationship-based demands and another in investing in trucking technology that can speed up truck parts deliveries. So how are suppliers managing the change over to technology in an industry that still likes to pick up the phone and talk with someone?

“I look at it as a toolbox,” said David McCleave, director of aftermarket, Hendrickson. “Rich data content helps facilitate digital cataloging, but at the same time, I still need to use paper for some legacy products that are still in the lineup. Like a toolbox, you’re going to have an open-ended wrench, you’re going to have an adjustable wrench, you’re going to have a box wrench, and it just depends on which tool I’m going to use to get the job done.”

McCleave sat down to talk about the latest trends impacting the heavy-duty trucking aftermarket, from the aforementioned e-commerce to the role of virtual after-sales support when pandemic travel restrictions are in the rearview mirror. Watch the video for all of his insights.

FE_600x100_unscripted_header

No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world.

Bookmark the Fleet Equipment Unscripted page to catch all of our Unscripted episodes, and subscribe to our newsletter by clicking here to have the latest news and in-depth trucking stories delivered straight to your inbox.

Fleet Equipment Unscripted is sponsored by Hendrickson

You May Also Like

Springtime truck maintenance tips to maximize uptime

We talk about our top truck maintenance tips, how to battle corrosion and what moving back PM intervals can mean for your bottom line.

Fleet-Uptime-– Maintenance-–-FE-1400

If you want to maximize uptime, you have to keep your trucks moving. That means anticipating maintenance issues before they happen, and after driving through an oh-too-long season full of harsh winter weather and snow-melting chemicals, there's no better time to put your trucks under the microscope than the weeks leading up to spring. Better to spend $300 today to avoid an issue that down the road could cost your fleet thousands.

Three truck data trends that are important to understand

Here’s how the truck data landscape is shifting and why it’s important.

FE-Unscripted-geotab-truck-data-rights
Increased fuel efficiency that works toward greater sustainability

How to map out greater fuel efficiency and take stock of your decarbonization efforts.

FE-Unscripted-Volvo-Powertrain
Inside the Freightliner SuperTruck 2’s powertrain efficiency

Its performance is the result of powertrain technologies and aerodynamics working hand-in-hand.

dtna-supertruck-unscripted-1400
Trailers have gotten smarter, but have fleets?

Where we’re at with trailer telematics.

trailer-telematics-Unscripted-1400

Other Posts

How cabin air filters in trucks handle moisture and unwelcome odors

When changing a truck’s cabin air filters, it’s important to be particularly careful about those below the windshield.

cabinfiltersmells2-1400
Beyond EV total cost of ownership

Einride’s success with its heavy-duty electric tractor fleet is rooted in driving overall equipment efficiency.

Einride-BYD-Electric-Truck-feature-1400
Link adds all makes 1500 Series height control valves to product portfolio

The recent introduction of Link’s All Makes 1500 Series Height Control Valves are said to be a retrofittable option for almost all truck and trailer air suspension systems.

Spring cleaning the HVAC system

As the season changes so too does the HVAC system’s role. Make sure it’s ready for the heat.

Spring Cleaning the HVAC system