How the heavy-duty trucking aftermarket meets demands

How the heavy-duty trucking aftermarket meets demands

Talking through the latest parts and technology trends impacting the aftermarket.

The heavy-duty trucking aftermarket, like all segments of the industry, is an evolution in progress. From data-driven e-commerce technology to supply chain challenges, the aftermarket has a foot firmly planted in delivering on relationship-based demands and another in investing in trucking technology that can speed up truck parts deliveries. So how are suppliers managing the change over to technology in an industry that still likes to pick up the phone and talk with someone?

“I look at it as a toolbox,” said David McCleave, director of aftermarket, Hendrickson. “Rich data content helps facilitate digital cataloging, but at the same time, I still need to use paper for some legacy products that are still in the lineup. Like a toolbox, you’re going to have an open-ended wrench, you’re going to have an adjustable wrench, you’re going to have a box wrench, and it just depends on which tool I’m going to use to get the job done.”

McCleave sat down to talk about the latest trends impacting the heavy-duty trucking aftermarket, from the aforementioned e-commerce to the role of virtual after-sales support when pandemic travel restrictions are in the rearview mirror. Watch the video for all of his insights.


No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world.

Bookmark the Fleet Equipment Unscripted page to catch all of our Unscripted episodes, and subscribe to our newsletter by clicking here to have the latest news and in-depth trucking stories delivered straight to your inbox.

Fleet Equipment Unscripted is sponsored by Hendrickson

You May Also Like

Everyone’s talking about AI, but will it make an impact in trucking?

How much of the AI craze will result in real help for fleets?

If you’ve been on the internet in the past year - and I’m going to go ahead and assume that you have - you’ve probably heard entirely too much about AI. Artificial intelligence has been a concept in computing for decades and decades, but use of the term really multiplied with the release of generative AI programs like Chat GPT. It’s got everybody talking about AI, and everybody wanting to release products that heavily feature AI.

Inside the International S13 powertrain

As the International S13 powertrain rolls out to customers, the OEM also rolled its new engine, transmission and aftertreatment package out to TMC, held earlier this month in New Orleans. David Crowe, S13 integrated sales manager at International Trucks, walked us around the powertrain that is characterized by its dual overhead cam engine design, which

How are natural gas truck engines different this time?

Cummins talks us through launch of the X15N engine and what fleets are saying about natural gas powertrains.

Where we’re at with battery electric trucks

Battery electric trucks are available and charging infrastructure is hard to come by, so where does that leave us?

Demystifying medium-duty battery electric trucks

The advantages and misconceptions of medium-duty electric vehicles for vocational tasks.


Other Posts

How fleet management tools can help increase fuel efficiency

From fleet cards to EVs and data, all work together to help save on costs.

Trade Show Talk: Trends kicking off 2024

Alternative fuels, connectivity, efficiency—there’s been plenty to report on from trucking trade shows, but which topics stuck out most?

J&R Schugel wraps Kenworth T680s to support driver causes

After a driver beat breast cancer, the company wrapped her truck in pink and white to support her goal of raising awareness.

A ‘Toward Zero’ emissions Q&A with Volvo Trucks’s Roger Alm

Talking through the challenges, the technological advances, and the strategies for a sustainable future.