Ryder’s maintenance technology, technicians and facilities keep customers’ trucks on the road, costs under control, and cash flowing. Ryder even helps lower administrative costs and frees up valuable time for the customer by handling titling and registration, fuel tax reporting, vehicle disposal and more so customers don’t have to.
The benefits of Ryder’s maintenance solutions deliver advantages to fleets such as minimizing fleet downtime, maintaining consistent levels of maintenance and repair, automated billing, reporting and control with predictable monthly expenses. Companies could also benefit from Ryder¹s Full Service Lease solution with vehicle specification, configuration, financing, acquisition and disposal.
According to Gleason, Ryder also has a large inventory of pre-owned vehicles for sale in North America, selling more than 17,000 vehicles a year from over 59 used truck centers across North America. Ryder’s pre-owned vehicle inventory includes commercial and heavy-duty trucks, including tractors, trailers, straight trucks, panel and cube vans, refrigerated trucks, and stake trucks. Vehicles that are certified as RyderStrong have only one previous owner and come with a 30-day warranty and complete vehicle maintenance history.
Road/service call support
NationaLease utilizes its Road Rescue center, a state-of-the-art emergency call center staffed with transportation maintenance professionals. Using a cloud-based platform, the service is fully staffed 24/365 and accessible to all customers via the Internet, providing live information to all applicable and required parties. The system provides clear and accurate visibility of a customer’s particular requirements for maintenance and situational events.
Road Rescue tracks response time in addition to numerous other valuable data points including downtime, city, state, location, day and time of the event, VMRS component tracking of events and spend. Metrics derived from the platform include inbound hold time, vendor dispatch times, complaint, cause and correction and overall downtime, all of which are monitored daily to ensure customer satisfaction.
Penske’s standard full-service lease and contract maintenance programs all include 24/7 emergency roadside assistance. “That can range from answering a driver’s question about a fuel stop or a dash light, to managing an accident event including recovery,” Mangione explains. “What makes our program different is the experience and training of our staff and how we handle a customer¹s road call. We manage the road call event—not just the phone calls. Our associates track and stay involved from the initial call to until the driver is back on his or her way. And we leverage our facility network, which includes a preferred supplier network if a unit is too far away to be reasonably serviced by our Penske location. We provide real-time visibility of over-the-road service activity through email and text alerts.”
The Ryder Customer Response Center (RCRC) provides emergency roadside assistance for customers throughout the United States and Canada, 24 hours a day, 7 days a week. RCRC contains a sophisticated communications network linking all 800+ Ryder Locations, as well as approximately 6,000 primary service providers and 6,000 independent service providers. Ryder’s Mobile Maintenance solution also provides factory-trained, certified technicians that could arrive at any location with fully equipped, customized maintenance trucks to keep any fleet on the road 24/7.
